Customer Service & Office Administrator

Cardboard Box Shop | Kedron, Brisbane

Casual initially | Permanent opportunity

Cardboard Box Shop is an established Brisbane-based packaging manufacturer looking for an experienced, friendly and organised person to join our office team.

We're looking for someone who enjoys working in a small business setting, takes pride in their work and is confident dealing with customers.

This is a varied role involving customer service, order processing, invoicing, freight coordination and general office administration.

We understand the importance of work-life balance and can offer flexible working hours, including school hours, for the right person.

Your responsibilities

- Answer incoming calls and assist customers with enquiries.
- Take and process customer orders.
- Provide product pricing and freight quotes using established procedures.
- Prepare invoices and maintain records in MYOB.
- Organise freight bookings and coordinate orders ready for dispatch.
- Maintain customer records, filing and general administration.
- Keep the front office clean, tidy and welcoming.
- Work closely with our production and dispatch teams.

About you

We're looking for someone who:

- Has previous office administration, reception or customer service experience.
- Has a friendly, confident and professional telephone manner.
- Is organised, reliable and pays attention to detail.
- Is comfortable using Microsoft Word, Excel and other office software.




- Can manage multiple tasks and work independently.
- Enjoys working in a small, supportive team.
- Is willing to learn our products, pricing and freight systems.

Experience with MYOB, Microsoft Teams, freight booking systems or Adobe would be an advantage, but is not essential.

What we offer

- Flexible Monday to Friday working hours.
- An established, locally operated Brisbane business.
- A friendly and supportive workplace.
- Training in our products and systems.
- Casual employment initially, with a review after three months and the opportunity to move into a permanent position by mutual agreement.
- Competitive hourly rate based on experience.

How to apply

Please submit your resume and a brief introduction outlining your relevant experience and preferred working hours.

We look forward to hearing from you.

Job Types: Full-time, Casual, Permanent

Pay: $35.00 – $40.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

- Employee discount

Ability to commute/relocate:

- Kedron QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Which systems have you used?

MYOB · Microsoft Word / Excel · Freight booking systems · Other

- Have you previously handled customer enquiries, product pricing or freight bookings?
- What days and hours are you available to work at our Kedron office?

Experience:

- Customer service: 2 years (Required)

Work Location: In person

📌 Office Administrator/Customer Service (Kedron)
🏢 Cardboard Box Shop
📍 Kedron