Job no: 539796
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology

- Full time continuing role, UNSW IT, Principal Adobe Engineer within UNSW IT
- Location: Kensington campus in NSW (Hybrid Flexible Working) 2-3 days in the office

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Principal Adobe Engineer – Digital Solutions position is responsible for providing enterprise-wide leadership in activation, orchestration and optimisation of customer experiences across UNSW’s digital ecosystem, working primarily on the Adobe Experience Cloud suite and emerging technologies. The role leads how digital, marketing, and customer data platforms are applied to deliver personalised, data driven experiences across channels, enabling content, campaigns, journeys, analytics, and lifecycle engagement to operate as a cohesive capability. The position is accountable for the direction, standards, and governance of customer data, identity, and personalisation platforms, ensuring alignment with UNSW’s digital transformation strategy and business priorities. The Principal Adobe Engineer champions contemporary engineering practices,



including Agile delivery and controlled configuration management and environment promotion, and leverages digital platforms to deliver secure, scalable and data‑driven experiences for UNSW. Operating as the University’s technical authority for Adobe and related digital platforms, the role provides strategic leadership and practical guidance across major initiatives, influencing platform usage, journey design, and activation patterns. The Principal Adobe Engineer reports to the Digital Delivery Lead and has no direct reports.

Accountabilities:

- Provide technical design, implementation and optimisation of UNSW’s Adobe Journey Optimizer (AJO) and Adobe Customer Journey Analytics (CJA) on Adobe Experience Platform (AEP) and the Customer Data Platform (CDP), working within agreed enterprise architecture and data governance frameworks and providing expert input into platform roadmaps.
- Contribute to the definition and practical implementation of enterprise-wide architectural standards and policies for digital platforms, ensuring Adobe Experience Cloud solutions are scalable, secure and aligned with UNSW’s digital transformation strategy.
- Perform development testing across business processes and platform solutions, defining test scenarios and executing and analysing results.




- Collaborate with Testing and Analysis colleagues throughout delivery to support outcomes and ensure solutions meet intended business outcomes, while driving quality assurance practices and contributing to enterprise-level assurance frameworks.
- Write and implement productive code and thorough documentation, enforcing standards and practices with the digital platforms team in an Agile / Test Driven Development. Assess solution options / approaches and document technical specification.
- Provide expert technical guidance and thought leadership to cross-functional teams, influencing platform usage, journey design, and activation strategies to achieve business outcomes.
- Lead technical incident investigation and root cause analysis for Adobe platform-related issues, ensuring lessons learned inform future improvements and risk mitigation strategies in partnership with operations and support teams.
- Drive continuous improvement of engineering practices, processes and patterns across the University’s Adobe ecosystem, ensuring implementations align with enterprise architectural standards, policies and governance frameworks defined by Architecture, Cyber and Data Governance teams, and acting as a key contributor to the evolution of these standards based on implementation experience.
- Conduct performance tuning, security assessments, and ensure solutions adhere to university wide cybersecurity policies and threat mitigation strategies.
- Maintain up to date knowledge of industry trends to identify novel solutions and frameworks and share this knowledge and recommendations with

📌 Principal Adobe Engineer (Sydney)
🏢 University Of New South Wales
📍 Sydney