Lead Coordinator - LIFE by Be Caring

Lead the team that makes great support possible - every single day.

Salary: £31,125 per annum + generous on-call payments Hours: 37.5 hours per week Contract: Full-time, permanent Location: Newcastle Office (Gosforth) On-Call: Rota basis, including some weekends (additional pay) Driver: Essential

Be Caring, the UK's largest employee-owned social care provider, is looking for an experienced, values-driven Lead Coordinator to join our LIFE team in Newcastle.

This is a senior coordination role at the heart of how specialist support is planned, delivered and continuously improved for people with Learning Disabilities and Autism. You'll lead a small team of Co-ordinators, working closely with the Operations Manager to ensure our services are protected, person-centred, CQC compliant and consistently striving for Outstanding.

If you're a confident leader who is equally comfortable with people and planning, and who wants their work to directly shape the quality of support for some of the most vulnerable people in our communities, we'd love to hear from you.

The Role - What You'll Be Doing

As Lead Coordinator, you'll oversee the effective coordination of care and support across LIFE services, managing rotas, leading a team of Co-ordinators and ensuring that every person we support has the right support in place at the right time.

You'll work alongside the Operations Manager and Quality Lead to drive quality, compliance and continuous improvement, and you'll pay a key role in the day-to-day running and growth of the service.

Managing Care Provision

- Oversee the coordination of Support Worker rotas for the smooth running of the service
- Manage the production of rotas across the coordination team, ensuring all care plans are met and staff receive rotas in a timely and agreed way
- Oversee the implementation of changes to care plans where appropriate
- Manage annual leave and workforce capacity to ensure the needs of the people we support are always met
- Oversee accurate use of our care management system,



ensuring data input is correct and up to date
- Respond promptly to alerts and ensure ECM and RoadRunner are managed effectively

Leadership & Management

- Provide line management, support and development to the Co-ordination team
- Lead Be Supported, Be Involved and Be Proud meetings with the coordination team, ensuring actions are followed through and recorded
- Support staff learning, development and compliance - ensuring the care workforce is up to date with mandatory and refresher training
- Assist with recrtuitment planning and support the onboarding of new colleagues
- Carry out on-call duties on a rota basis, including overnight and weekend cover (additional pay applies)

Quality, Compliance & Administration

- Work closely with the Operations Manager and Quality Lead to ensure CQC compliance and support the service in striving towards Outstanding
- Prepare reports and monitor statistics as required by the Operations Manager and Commissioners
- Ensure accuracy on our care system to support invoicing and strengthen financial management
- Work with commissioning partners to ensure we are responsive to new and existing care packages
- Uphold Be Caring's policies, procedures and regulatory requirements at all times

About You

We're looking for someone who combines strong operational and organisational skills with genuine people leadership - someone who can hold the bigger picture while staying responsive to what's happening on the ground.

You will have:

- Experience in a coordination or scheduling role, ideally within health, social care or a similarly complex service
- Experience of managing or supporting a team
- Proven ability to prioritise work, stay focused under pressure and manage competing demands
- Strong verbal and written communication skills, with the confidence to liaise with colleagues, families and external professionals
- A values-driven, person-centred approach
- A full driving licence and access to a vehicle
- Experience of working with people with Learning Disabilities and Autism (desirable)

Development & Progression

We are committed to

📌 Lead Coordinator (Newcastle)
🏢 Be Caring
📍 Newcastle