Customer Service Representative - First Contact Resolution Team

At Toyota, we celebrate individual differences and are committed to creating a workplace where everyone feels valued, respected and empowered to reach their full potential. Our people are our greatest asset, and we support them through meaningful development opportunities and mentorship.

What you'll contribute to

An exciting opportunity is available for a Customer Service Representative to join Toyota's First Contact Resolution Team.

This is an initial 6-month contract with the potential for extension, offering a adaptable hybrid work arrangement following onboarding and training. During your first three months, you'll be based onsite in Altona North before transitioning to a hybrid model.

Working Monday to Friday 9:30am - 5:30pm, you'll be the first point of contact for Toyota customers, delivering exceptional service and creating positive experiences that build trust, confidence and brand loyalty.

As part of the First Contact Resolution Team, you'll play a key role in managing customer enquiries and complaints, providing timely, professional and empathetic support. Through effective problem-solving and collaboration with dealerships and internal stakeholders, you'll help deliver positive customer outcomes and uphold Toyota's commitment to customer excellence.

Contracted through Hays Talent Solutions, this is a fantastic opportunity to work with one of Australia's most trusted automotive brands while joining a supportive, team-oriented and customer-focused team.

Oh What a Feeling

At Toyota, we celebrate individual differences and are committed to creating a workplace where everyone feels valued, respected and empowered to reach their full potential. Our people are our greatest asset, and we support them through meaningful development opportunities and mentorship.

What you'll contribute to

An exciting opportunity is available for a Customer Service Representative to join Toyota's First Contact Resolution Team.

This is an initial 6-month contract with the potential for extension,



offering a flexible hybrid work arrangement following onboarding and training. During your first three months, you'll be based onsite in Altona North before transitioning to a hybrid model.

Working Monday to Friday 9:30am - 5:30pm, you'll be the first point of contact for Toyota customers, delivering exceptional service and creating positive experiences that build trust, confidence and brand loyalty.

As part of the First Contact Resolution Team, you'll play a key role in managing customer enquiries and complaints, providing timely, professional and empathetic support. Through effective problem-solving and collaboration with dealerships and internal stakeholders, you'll help deliver positive customer outcomes and uphold Toyota's commitment to customer excellence.

Contracted through Hays Talent Solutions, this is a fantastic opportunity to work with one of Australia's most trusted automotive brands while joining a supportive, collaborative and customer-focused team.

How you'll make an impact

- Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
- Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
- Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
- Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.

Your attributes

- Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
- Excellent verbal and written communication skills.
- The ability to navigate challenging conversations with confidence, professionalism and empathy.
- Exceptional attention to detail and organisational skills.
- The ability to manage competing priorities in a fast-paced environment.
- Experience with Salesforce or other CRM systems (desirable).

Make your impossible, possible & apply today

You're welcome to find out more by visiting our careers page: www.toyota.com.au/

📌 Customer Service Representative (Melbourne)
🏢 Toyota Financial Services
📍 Melbourne