About Buddy

At Buddy, we understand that pets are family. We are a compassionate and professional pet cremation service dedicated to providing dignified farewells for beloved pets across Greater Sydney.

Our team takes great pride in caring for pets and supporting their families during some of life's most difficult moments. We are looking for people who share our passion for animals and understand the importance of delivering an exceptional, thoughtful and respectful service.

About the Role

We are seeking a reliable, compassionate and customer-focused Pet Concierge / Collections Driver to join our growing Sydney team in a full-time capacity.

This is much more than a driving role. You will be a trusted representative of Buddy, responsible for the safe and respectful collection of beloved pets and the return of ashes and memorial items to their families.

You will regularly interact with grieving pet owners and veterinary clinic staff, so the ability to demonstrate genuine empathy, professionalism and sensitivity is essential.

This is a full-time position requiring flexibility to work a rotating roster that includes evening shifts, weekends and public holidays. Applicants must be comfortable with these working arrangements.

Key Responsibilities

- Collect deceased pets from veterinary clinics, private residences and other designated locations, ensuring they are handled with the utmost care and dignity.
- Safely lift, carry and transport pets of varying sizes and weights, including larger and heavier animals.
- Deliver cremated ashes and memorial products to pet owners in a timely, respectful and professional manner.
- Provide a warm, compassionate and reassuring experience for pet owners during what can be an emotional time.
- Represent Buddy professionally when interacting with veterinary clinics, clients and other business partners.
- Maintain accurate collection and delivery records, documentation and customer instructions.
- Ensure all pets and associated belongings are correctly identified and handled in accordance with company procedures.




- Maintain a clean, tidy and presentable company or designated work vehicle.
- Communicate effectively with the Buddy team regarding collections, deliveries and any issues that may arise.
- Follow all workplace health and safety procedures, particularly when lifting, handling and transporting pets.

Essential Requirements

- A current and valid Australian driver's licence with a good driving history.
- Excellent driving, navigation and time-management skills.
- Physically capable of regularly lifting, carrying and handling deceased pets of varying sizes and weights, including large and heavy dogs.
- Comfortable working with deceased animals and handling them respectfully and appropriately.
- Strong communication and interpersonal skills.
- Reliable, punctual and able to work a rotating roster that includes evenings, weekends and public holidays.
- Ability to work independently, manage a schedule and take responsibility for completing assigned collections and deliveries.
- A professional presentation and a genuine commitment to providing outstanding customer service.
- Ability to follow procedures, maintain accurate records and work safely.

The Personal Attributes We're Looking For

A Genuine Love of Animals: You are passionate about pets and understand the special place they hold in people's lives.

Empathy and Compassion: You can connect with pet owners on an emotional level, recognising their grief and responding with kindness, understanding and sensitivity.

Patience and Composure: You remain calm, considerate and professional when dealing with emotional or challenging situations.

Attention to Detail: You take pride in getting things right,



particularly when handling pets, identifying belongings, processing documentation and following customer instructions.

Physical Confidence: You are comfortable with the physical demands of the role, including lifting and moving pets that can be quite heavy, while always following safe manual handling practices.

Emotional Resilience: You are comfortable working in an environment that can sometimes be emotionally challenging and can maintain a positive and professional approach.

Initiative and Problem-Solving: You are resourceful, proactive and capable of thinking on your feet when unexpected situations arise.

Reliability and Accountability: You take ownership of your responsibilities and understand that families and veterinary clinics depend on you to deliver on your commitments.

What We Offer

- Full-time employment with a competitive salary.
- A varied and rewarding role where no two days are necessarily the same.
- Comprehensive training and ongoing support from our friendly team.
- A supportive working setting where compassion, teamwork and professionalism are valued.
- The opportunity to work with a company that genuinely cares about its people, pets and the families it serves.
- The satisfaction of making a meaningful difference to pet owners during an important and emotional time.

Is This Role for You?

If you enjoy working independently and take pride in providing exceptional customer service, we'd love to hear from you.

You should be equally comfortable interacting with grieving pet owners, driving throughout Greater Sydney and undertaking the physical demands of collecting and handling pets of all sizes.

Join Buddy and help us make saying goodbye a little easier.

Pay: $57,000.00 – $70,000.00 per year

Application Question(s):

- Are you willing to work evening, weekend and public holiday shifts ?

Licence/Certification:

- Full Driver Licence (Required)

Work Authorisation:

- Australia (Required)

Work Location: On the road

📌 Deceased Pet Concierge / Collections Driver (Sydney)
🏢 Buddy Global
📍 Sydney