At IAG,we'reready for you.We'rethe largest general insurance group in Australia and Recent Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting theirambitionsand making insurance accessible.

In this role, you'll play a key part in strengthening IAG's approach to service provider and third-party risk management by supporting the ongoing maturity and adoption of the Group Service Provider Management Framework. You'll provide trusted oversight, challenge and advice, helping to translate regulatory, business and risk requirements into practical improvements that enhance risk culture, governance and compliance across the organisation.

Working closely with stakeholders across the business, you'll lead system and process enhancements, drive change initiatives, and support the effective operation of third-party risk management capabilities. If you're passionate about risk management, continuous improvement and influencing positive outcomes through collaboration, we'd love to hear from you.

This is a permanent full time opportunity based in Gadigal Country (Sydney), Meanjin (Brisbane) or Naarm (Melbourne).

What You'll Do

- Develop and maintain SPM Policy, Standard and Guidelines.
- Provide independent second-line advice, oversight and challenge to embed the Group SPM framework, policies and standards through effective processes and system functionality.
- Design and operationalise relevant controls for TPRM.
- Design,



develop and operationalise reporting to management on the service provider population to drive insight and support risk appetite decisions.
- Identify Group-wide themes, emerging risks, events and issues to support reporting activities to management.
- Work on projects or other high-priority initiatives (e.g. integration programs).
- Identify and implement simplification and improvement opportunities to enhance the practices, procedures and supporting tools for uplifting SPM and maturity of capability.
- Maintain aligned TPRM documents, process maps, user guidance, training and knowledge content as frameworks, processes and systems evolve.
- Support businesses with TPRM process and system queries, manage support queues and own issues through resolution with Risk Systems.
- Implement integrated process and system improvements that simplify workflows, strengthen framework application and improve user experience, using approved AI tools where appropriate.
- Monitor TPRM data quality, identify gaps and recommend cleansing and control improvements to support reliable monitoring, assessment and reporting.
- Shape the TPRM system roadmap by translating framework, business and regulatory needs into prioritised problem statements,



user stories and enhancements with Service Provider Management and Risk Systems.
- Develop TPRM materials and presentations, facilitate workshops and deliver system and module training.
- Define TPRM enhancements from requirements and delivery through user acceptance testing, change impact assessment, communication, training and adoption.
- Report insights on system performance, adoption, recurring issues and risk data to inform priorities and decisions. Use approved AI responsibly, protecting information, validating outputs and obtaining required governance approvals

Whatyou'llbring

- Minimum of 3 years experience in Risk Management or a related Third Party Risk discipline in first and/or second line roles
- Experience in the implementation of Risk Frameworks in a Financial Services business (Insurance, Banking, Superannuation)
- Understanding of the Financial Services regulatory environment, in particular CPS230
- Demonstrated working knowledge of Third Party Risk Management software platforms.
- Ability to identify and apply practical AI use cases that simplify processes, reduce administrative effort and strengthen analysis and insights, supported by critical thinking, responsible AI practices and ongoing learning.
- Excellent communication skills (verbal and written)
- Demonstrated business acumen with the ability to translate risk theory into practical application which supports uplift in risk maturity
- Demonstrated ability to work collaboratively across broader groups to deliver desired outcomes
- Experience in planni

📌 Specialist, Third Party Risk Management (Melbourne)
🏢 Iag
📍 Melbourne