Customer Service & Sales Coordinator

Olive et Oriel | West Gosford, Central Coast

Monday to Friday, five days each week | Onsite

Are you confident on the phone, motivated by sales and good at keeping a busy day organised?

Olive et Oriel is looking for a proactive Customer Service & Sales Coordinator who can turn enquiries into orders, keep customers informed and work closely with our production team to keep the day running smoothly.

We are an Australian art and interiors brand producing art, framing and wallpaper in West Gosford for customers across Australia and internationally. This role connects our customers with the people making and dispatching their orders.

ABOUT THE ROLE

You will be a key point of contact for customers, helping them choose the right products and following through from the first enquiry to a completed order. You will prioritise phone conversations when they are the best way to answer questions, resolve an issue or move a sale forward, rather than relying on lengthy email exchanges.

You will also liaise directly with production and dispatch staff so order changes, customer requests and priorities are communicated clearly and actioned promptly.

YOUR DAY WILL INCLUDE

- Answering incoming calls and proactively calling customers to follow up enquiries, quotes and sales opportunities.

- Understanding what customers need, explaining product options and helping them confidently place an order.

- Helping achieve sales goals through helpful advice, timely follow-up and ownership of each enquiry.

- Managing customer emails and live chat alongside a strong focus on phone communication.

- Creating and updating quotes and orders in Shopify, with accurate details and clear notes.





- Communicating order changes and customer requests directly to production and dispatch, and confirming the relevant team has received the update.

- Coordinating with colleagues to resolve questions, clarify priorities and prevent avoidable delays.

- Handling customer concerns calmly and professionally, following each matter through to resolution.

- Keeping track of outstanding enquiries, follow-ups and order issues so nothing is overlooked and the day keeps moving.

ABOUT YOU

- You have customer service and sales experience and enjoy speaking with customers on the phone.

- You are comfortable making outbound follow-up calls and asking for the sale when the customer is ready.

- You are organised, accurate and able to prioritise in a busy environment.

- You communicate clearly with both customers and production staff, particularly when plans or order details change.

- You take responsibility, follow through and use valuable judgement about what needs attention next.

- You are confident using computer systems. Shopify experience is highly regarded.

- An interest in art, framing, wallpaper or interiors would be valuable.

- You can work onsite in West Gosford, Monday to Friday, five days each week.

WHY OLIVE ET ORIEL?

You will work with beautiful products and an Australian business with in-house production. Your contribution will be visible in the sales you help achieve, the customers you support and the smooth running of each day.

TO APPLY

Apply through Indeed with your resume and a short introduction outlining your customer service and sales experience, your availability and an example of how you have used phone follow-up to help a customer or achieve a sale.

Please note: this is an onsite role requiring attendance Monday to Friday, five days each week.

Work Location: In person

📌 Customer Service & Sales Coordinator (West Gosford)
🏢 Bonheur Creatives
📍 West Gosford