Full Job Description

● Record and maintain details of enquiries, requests, and correspondence in

internal databases and case management systems.

● Refer complex enquiries and policy-related matters to senior officers or

subject matter experts for further assessment and resolution.

● Issue relevant forms, guidance materials, information packs, and official

resources to employers and other interested parties.

● Access and operate computerised information and communication systems to

retrieve, update, and manage client records and service requests.

● Assist clients by directing them to appropriate government agencies, services,

or information sources where required.

● Monitor and follow up on enquiries to ensure timely responses and effective

customer service in accordance with organisational procedures.

Required Skills and Experience

● Minimum one (1) year of full-time relevant work experience (or equivalent

part-time experience) as an Information Officer or in a closely related role.

● Demonstrated experience in providing accurate information, advice, and

assistance to clients, customers, or stakeholders through various

communication channels.

● Strong administrative and organisational skills, including maintaining records,

preparing reports,



and managing confidential information.

● Excellent written and verbal communication skills, with the ability to

communicate effectively with people from diverse backgrounds.

● Proven ability to interpret and explain organisational policies, procedures, and

relevant information accurately.

● Experience handling enquiries, resolving issues, and providing high-quality

customer service.

● Strong attention to detail and ability to manage multiple tasks while meeting

deadlines.

● Proficiency in Microsoft Office Suite and computer-based information

management systems.

● Ability to work both independently and collaboratively within a team

workplace.

Desirable

● Experience in the healthcare, disability, aged care, community services, or

government sector.

● Knowledge of the NDIS, relevant legislation, or government service delivery

frameworks.

● Experience using client management systems (CRM) or case management

software.

Qualifications

● Relevant Diploma or higher degree in Business, Administration, Community

Services, Public Administration, Communications, or a related field is

desirable

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

📌 Information Officer (Balcatta)
🏢 Impact Ability Services
📍 Balcatta