Job no: 500849
Work type: Fixed Term Full Time
Classification: Band 7 - $109,342.91 pa plus super
Categories: Digital Information & Technology, Strategy & Performance

About the role

In this role, you'll drive the people side of digital transformation, developing, designing and delivering training across the City's flagship Asset Customer & Employee (ACE) program and broader Digital, Information & Technology (DIT) portfolio. You'll shape the training approach and content, drawing on best-practice methods, with the support of a close-knit Change & Service Innovation team.

You'll create engaging learning experiences that build confidence, capability and adoption, partnering with vendors, subject matter experts and business leaders to deliver impactful training that sticks.

Beyond training, you'll play a key role in helping teams navigate change, conducting impact and readiness assessments, analysing stakeholder needs, identifying gaps and supporting the successful transition to new ways of working.

Working across a range of high-profile digital initiatives, you'll combine change management, training and project delivery expertise to help shape the future of how the City works, ensuring our people are ready, supported and equipped for success.

Work type: Fixed term Full time (24 months)
Classification: Band 7 at $109,342 pa plus super

Key responsibilities include:

- Develop, design and deliver engaging training solutions that support digital transformation and system adoption, applying best-practice approaches.
- Identify training needs and continuously improve learning through feedback and performance insights.
- Collaborate with stakeholders to deliver practical, role-based learning experiences.
- Build solid relationships with project teams, vendors, SMEs and super users, providing guidance and support to help deliver consistent, high-quality training across digital initiatives.
- Assess organisational impacts and readiness for change, helping teams successfully transition to new systems and ways of working.




- Partner with stakeholders across the organisation to identify risks, support engagement activities, and ensure change initiatives are well understood and effectively managed.
- Monitor and evaluate change outcomes, gathering feedback, reporting insights, and supporting continuous improvement across digital transformation initiatives.
- Work with the Senior Change Lead and ACE and DIT project leaders to plan and prioritise training delivery across multiple, concurrent and sometimes competing initiatives.

About you

To be successful in this role, you will have relevant qualification in Learning & Development, Human Resources, Organisation Psychology, Commerce/Business, or significant professional experience.

- Demonstrated experience conducting training needs analysis and designing and delivering training programs using a range of methods.
- Demonstrated experience coordinating, coaching or supporting subject matter experts, super users or trainers to build sustainable capability.
- Demonstrated ability to design role-based, scenario-led training content that reflects real workflows, rather than generic, one-size-fits-all material.
- Demonstrated people and stakeholder management skills to support, influence and collaborate with diverse stakeholders.
- Certified in a Change Management methodology, Prosci preferred (desirable).
- Experience with learning management systems (LMS) or digital adoption platforms (desirable).

Preferred candidates will be required to undergo a National Police Check and a pre‑employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child‑safe organisation and have zero‑tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our emp

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