Location: Melbourne - CBD and Inner Metro suburbs

Reference: 13124

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

The Consumer Affairs and Local Government Group

Consumer Affairs Victoria, Compliance and Enforcement Branch

Consumer Affairs Victoria (CAV) is Victoria's consumer marketplace regulator. Our vision is for a fair, protected and competitive marketplace in Victoria.

We administer over 30 legislative schemes in Victoria. We undertake our regulatory functions and provide services to support Victorians to exercise their consumer rights and ensure that businesses and rental providers do the right thing. We also fund assistance and advocacy services for consumers and renters experiencing vulnerability.

CAV is led by the Executive Director, Regulatory Services and Director, CAV and has three directorates: Services and Engagement; Compliance and Enforcement; and Licensing and Transactions; as well as a small Office of the Executive Director & Director, CAV team.

The Compliance and Enforcement Branch of CAV is responsible for CAV’s regulatory compliance and enforcement activities, including monitoring of the marketplace, development of regulatory priorities,



management of compliance risks, delivery of compliance programs and projects, undertaking investigations, and responding to non-compliance with enforcement actions.

CAV’s regulatory approach is intelligence-led, risk-based and outcome-focused. This enables us to target the conduct which poses the highest risk to Victorians, while making the best use of our available resources.

The Branch includes three teams and over 90 FTE:

- Investigations and Compliance
- Regulatory Strategy (including taskforces).

The Branch also works closely with CAV Community Operations in the Services and Engagement Branch, with the Licensing and Transactions Branch, and with the CAV Legal team in DGS’ Office of General Counsel.

About the Role

Reporting to the Manager Analysis, the Principal Intelligence Analyst is responsible for leading a team of intelligence professionals to deliver intelligence analysis, deploying high-level analytic skills to identify emerging threats, opportunities, patterns and trends as well as root causes and possible approaches as they relate to intelligence.

Operating within a dynamic and often high-profile environment, the role requires sound judgement, strong intelligence capability,



and the ability to manage competing priorities. The Principal Intelligence Analyst leads matters culminating in compliance and enforcement interventions, using a range of risk-based compliance and enforcement tools and approaches. The Principal Intelligence Analyst also provides guidance and support to team members, contributing to a consistent and high-quality approach to regulatory delivery, and expertise to less experienced colleagues.

Key Accountabilities

- Plan and deliver data and information analysis to produce high quality tactical, operational, and strategic intelligence products to inform compliance decision making, and operational policy and planning within the Intelligence Branch.
- Lead and manage a team and take active responsibility for staff performance and development.
- Lead environmental scanning efforts and produce complex risk-based analyses and reports on current and emerging market issues, business conduct issues, and specific compliance issues.
- Lead operational and tactical intelligence to support initiated compliance and enforcement activities and outcomes.
- Initiate and maintain effective working relationships with internal and external stakeholders, to promote information sharing, partnerships, and common understanding in order to contribute to the continuous improvement of intelligence products.
- Undertake projects and activities to monitor, review and continuously improve the intelligence capability, including data and information analysis processes, systems and outputs.
- Ensure inf

📌 Principal Intelligence Analyst (Melbourne)
🏢 Department-of-Government-Service
📍 Melbourne