Job description
Agency Department of Health Work unit Residential Services
Job title Residential Services Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $70,839 – 76,115 Location Alice Springs
Position number 3419 RTF 359944 Closing 16/11/2026
Contact Officer Emma Miller on 08 8951 6926 or [email protected]
About the agency https://health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=359944

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Provide high level service to clients of the Residential Services Unit with a strong focus on customer service whilst maintaining operational
service delivery requirements.
Context statement
NT Health Central Australia Region provides accommodation for staff, comprising of on-campus rooms and units, together with various
off-campus individual units and homes.



The Residential Services Office is responsible for staff accommodation, property management,
and collecting new arrivals from the airport, staff Photo IDs and administering security access for staff across the hospital.
Key duties and responsibilities
1. Provide quality customer service for staff, performing specific Residential Services administrative tasks including reception and clerical

support weekdays and weekends when required.
2. Front counter service, ensuring efficiency of the staff commencement process, relating to processing staff photo IDs, security access

and accommodation documentation.
3. Assist with organising accommodation including preparing documentation and welcome packs, performing inspections, storage

inventory, airport pickups and site orientation.
4. Ensure general queries and property maintenance is professionally facilitated in a timely manner.
5. Utilise systems including NTG Pay, also hospital specific software for Photo ID, Security and Reservations.
6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in

order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1.



Experience in property management or a related field, demonstrating the ability to work effectively in a collaborative, customer-

focused environment, with initiative, efficiency and confidence.
2. High level motivation with demonstrated sound organisational, administrative and problem-solving skills.
3. Demonstrated highly developed oral and written communication skills, with excellent attention to detail, to interact effectively with a

range of staff at all levels in a friendly, courteous and professional manner.
4. Demonstrated proficiency in using standard office software, with the ability to quickly learn and adapt to a variety of new systems.
5. Robust interpersonal skills and a commitment to high personal work standards and delivery of client focused services.
6. Demonstrated ability to use initiative when challenged with multiple competing priorities.
7. A current Northern Territory C Class Driver’s License.
Desirable
1. Knowledge of the Northern Territory (NT) Residential and Tenancies Act.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.

📌 Residential Services Officer (Alice Springs)
🏢 Department Of Health
📍 Alice Springs