About Us

At Right at Home Gold Coast, we are committed to delivering high-quality, person-centred care that enables people to live safely, independently, and comfortably in their own homes. Our mission is to improve the quality of life for the people we support by providing the Right Care, Right at Home.

We proudly support older Australians, people living with disability, and individuals with complex care needs across the southern Gold Coast region. Our services are designed to help clients remain connected to their communities while receiving the support they need to achieve their goals and maintain their independence.

As a growing organisation, we are seeking a passionate and values-driven Care Partner to join our Gold Coast South team.

About the Role

The Care Partner is a key role within our organisation, working closely with the Care Manager to coordinate and oversee the delivery of high-quality, consumer-directed care services. You will support a diverse client base across Home Care Packages/Support at Home, NDIS, and Private Pay services.

This position is based in our Gold Coast South office and supports clients throughout the southern Gold Coast region. The role combines client advocacy, care coordination, team support, compliance, and relationship management, ensuring services are delivered in line with legislative requirements, funding guidelines, and Right at Home values.

This is a full-time, Monday to Friday role, office-based, with participation in a rotating on-call roster.

Key Responsibilities

As a Care Partner, you will:

- Manage and coordinate a portfolio of clients.
- Act as the primary point of contact for clients and families.
- Coordinate services and support rostering requirements.
- Monitor client budgets and service utilisation.
- Facilitate purchases, reviews, and ongoing care planning.




- Support and guide care staff with day-to-day operational advice.
- Assist with mentoring and training oversight within scope.
- Conduct client reviews and non-clinical assessments using approved tools.
- Monitor client wellbeing and escalate clinical concerns to the clinical team when required.
- Advocate for clients, ensuring their goals, preferences, and choices remain central to decision-making.
- Liaise with allied health professionals, clinicians, families, and external stakeholders.
- Ensure compliance with Aged Care, Disability, Support at Home, and NDIS standards.
- Contribute to continuous improvement initiatives, quality outcomes, and organisational growth.
- Provide nursing support where applicable (EN/RN applicants only).
- Participate in a rotating on-call roster to support after-hours operational needs.

Why Join Right at Home Gold Coast?

- Competitive salary package.
- Company laptop provided.
- Access to a company vehicle for weekday work-related travel.
- Supportive, friendly, and values-driven team culture.
- Opportunity to make a meaningful difference in the local community.
- Strong operational, clinical, and leadership support.
- Growth opportunities opportunities within a growing organisation.
- Work with a diverse client base across aged care and disability services.

Essential Requirements

You will hold one of the following:

- Certificate III or IV in Aged Care, Disability, Individual Support, or a related field; or
- Enrolled Nurse (EN)



with current AHPRA registration; or
- Registered Nurse (RN) with current AHPRA registration.

You will also have:

- Minimum 1-2 years' experience in community-based aged care and/or disability services.
- Understanding of consumer-directed care, funding models, and quality standards.
- Knowledge of clinical governance and continuous improvement frameworks.
- Current First Aid and CPR certification.
- Current National Police Check.
- Current Australian Driver's Licence.
- Strong computer literacy and confidence using CRM systems.
- Excellent communication, organisational, and problem-solving skills.
- Ability to manage competing priorities and remain calm under pressure.
- A collaborative and proactive approach to service delivery.
- Willingness to participate in a rotating on-call roster.
- Current Australian work rights.

Desirable Experience & Attributes

- Previous experience in a Care Partner, Care Coordinator, Case Manager, or similar role.
- Experience working with Home Care Packages, Support at Home, NDIS, and Private Pay clients.
- Proficiency in Microsoft Word, Excel, and care management software.
- Strong customer service focus and professional telephone manner.
- Ability to develop and maintain referral and stakeholder relationships.
- Understanding of current aged care reforms and home care guidelines.
- Confidence managing sensitive conversations and complex situations.

Ready to Make a Difference?

If you are passionate about person-centred care, enjoy building strong relationships, and want to make a genuine difference in the lives of people across the southern Gold Coast, we would love to hear from you.

Apply now and join a team where people truly matter.

Pay: From $78,000.00 per year

Benefits:

- Company car

Work Location: In person

📌 Care Partner | Right at Home Gold (Bundall)
🏢 Right at Home Gold Coast
📍 Bundall