Service Engineer (Contract)

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Summary

This is a fully remote Release Management role. You'll be responsible for coordinating software releases, managing release notes and communications, supporting Patch Tuesday activities, and helping manage Mac and iOS Office release cycles. The team is looking for someone with 5+ years of release management experience, strong technical writing skills, and the ability to work across engineering and business stakeholders. This is a great chance to gain deeper exposure to release systems and Office ecosystem.

Job Responsibilities

- Manage and maintain release notes for external Office releases with accuracy and attention to detail
- Execute the pre-Patch Tuesday task list in a timely and thorough manner
- Oversee and coordinate Mac and iOS Office release processes
- Fine-tune and improve a variety of sophisticated software implementation projects
- Gather and analyze system requirements, document specifications, and develop software solutions to meet client needs
- Analyze and review enhancement requests and specifications
- Implement system software and customize to client requirements
- Prepare detailed software specifications and test plans
- Code new programs to client specifications and create test data for testing
- Modify existing programs to new standards and conduct unit testing of developed programs
- Create migration packages for system testing, user testing, and implementation
- Provide quality assurance reviews throughout the software development lifecycle
- Perform post-implementation validation of software and resolve any bugs found during testing

Requirements

- 5–7 years of relevant experience in release management or a related software engineering discipline




- 5+ years of hands‑on release management experience
- 5+ years of demonstrated team communication in a technical environment
- 5+ years of technical writing experience, including release notes or software documentation
- Prior experience with Office release management strongly preferred
- Bachelor's degree in computer science, computer engineering, or a related technical field required
- Release management expertise, including planning, coordination, and execution of software releases
- Strong team communication skills with the ability to collaborate effectively in a remote environment
- Technical writing proficiency for creating clear and accurate release notes and documentation
- Solid foundation in computer science, including data structures, algorithms, and software design
- Large systems software design and development experience
- In‑depth troubleshooting and unit testing capabilities with both new and legacy production systems
- Programming experience with strong problem diagnosis and resolution skills
- Familiarity with Office release processes, including Mac and iOS platforms, preferred

Additional Details

- Location: Remote
- Duration: 8 months
- Pay Range*: $52.50 - $59.50 per hour
- Weekly Schedule: 40 hours
- Job Status: Non-Exempt

Benefit plans are available to eligible employees, with employee contributions and plan costs varying based on the coverage options selected.

- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
- Life Insurance (Company paid Basic Life and AD&D; as well as voluntary Life & AD&D; for the employee and dependents)
- Company paid short and long‑term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave)

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religio

📌 Service Engineer (Redmond)
🏢 Microsoft
📍 Redmond