Bank Australia is seeking a Customer Resolution Specialist – Customer Support to manage escalated complaints with a fair, timely approach. You will conduct investigations, engage customers and stakeholders, and ensure responses meet regulatory obligations and the bank’s values.
In this role you will identify practical resolutions, analyze trends and contribute to improvements in complaint handling and customer experience while maintaining meticulous records and adherence to governance
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📌 Escalated Bank Complaints Specialist (Melbourne)
🏢 Qudos Bank
📍 Melbourne
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