Christmas period, Casual/Temporary, Full time

Are you a switched-on administrator who loves getting things organised, clearing a backlog and ticking tasks off the list?

We are seeking an experienced Temporary Administration Assistantto join a busy Service team based in Hallam. This is an immediate-start temporary opportunity through to Christmas, providing additional administrative support while the team welcomes and trains current schedulers.

This role would suit a strong all-round administrator who can be shown a process, pick it up quickly and confidently run with it. You’ll work across a range of service administration tasks, helping clean up outstanding work, update systems, follow up customers and ensure information is accurate and up to date.

Your Role

Working within the Service team, your key focus will be helping clear existing administrative backlogs and keeping service information moving.
Your responsibilities will include:

- Working through outstanding administration and service backlogs
- Managing case queues and responding to customer enquiries
- Following up customers regarding outstanding quotes and information
- Contacting customers to obtain outstanding purchase order numbers
- Updating purchase order information to allow jobs to progress to invoicing
- Following up outstanding customer payments
- Taking one-time credit card payments over the phone
- Updating work orders, job information and customer records
- Navigating ServiceMax to locate job information and provide customers with updates
- Managing customer portals and ensuring required information is uploaded accurately
- Coordinating technician compliance requirements for customer sites, including police checks, Working with Children Checks and site inductions
- Booking and coordinating required inductions
- Supporting general phone and email enquiries across the Service team
- Assisting with other service administration tasks as backlogs are cleared

Your Organisation





Are you a switched-on administrator who loves getting things organised, clearing a backlog and ticking tasks off the list?

We are seeking an experienced Temporary Administration Assistantto join a busy Service team based in Hallam. This is an immediate-start temporary opportunity through to Christmas, providing additional administrative support while the team welcomes and trains new schedulers.

This role would suit a strong all-round administrator who can be shown a process, pick it up quickly and confidently run with it. You’ll work across a range of service administration tasks, helping clean up outstanding work, update systems, follow up customers and ensure information is accurate and up to date.

Your Role

Working within the Service team, your key focus will be helping clear existing administrative backlogs and keeping service information moving.
Your responsibilities will include:

- Working through outstanding administration and service backlogs
- Managing case queues and responding to customer enquiries
- Following up customers regarding outstanding quotes and information
- Contacting customers to obtain outstanding purchase order numbers
- Updating purchase order information to allow jobs to progress to invoicing
- Following up outstanding customer payments
- Taking one-time credit card payments over the phone
- Updating work orders, job information and customer records
- Navigating ServiceMax to locate job information and provide customers with updates
- Managing customer portals and ensuring required information is uploaded accurately
- Coordinating technician compliance requirements for customer sites, including police checks, Working with Children Checks and site inductions
- Booking and coordinating required inductions
- Supporting general phone and email enquiries across the Service team
- Assisting with other service administration tasks as backlogs are cleared

The team primarily works across ServiceMax, Salesforce and Microsoft Teams, with ServiceMax experience particularly desirable.

Your Profile<

📌 Administration Assistant (Melbourne)
🏢 Woodforde Group
📍 Melbourne