An established pool business in southern Sydney is looking for a commercially minded General Manager to take responsibility for running and growing the business. The operation combines a retail pool shop with a mobile pool cleaning and technical service team, serving a loyal local customer base. The role is fully in office.

We’ll also consider experienced pool shop managers ready to step up into general management. Salary will reflect experience.

The role

This is a hands-on leadership role with accountability for the whole business: people, operations, customer experience, financial performance and growth. You’ll lead a small team, improve how the business operates and build on its reputation for reliable service. You’ll also be the go-to person when customers bring in a water sample or a pool problem. Pool shop or pool service experience is essential, as are strong operational management and commercial skills.

What you’ll do

- Take ownership of day-to-day business performance, including sales, stock control, purchasing, staffing and customer service, and work with the owners to identify opportunities to grow the business
- Coordinate the pool cleaning and technical service teams, including scheduling, job completion, customer follow-up and service quality, working closely with experienced technicians on technical matters
- Maintain accurate customer records, job bookings, invoicing and stock information, and use simple reporting to monitor sales, customer service and operational performance
- Test and interpret water samples,



and recommend treatments that fix the problem the first time
- Diagnose common pool and spa issues: green pools, cloudy water, algae, staining, and faults with pumps, filters and saltwater chlorinators
- Lead, roster and train shop staff and casual pool cleaners, matching staffing to seasonal demand
- Manage supplier relationships, ordering and deliveries

Essential

- Pool shop or pool service experience. You can confidently interpret a water test and handle everyday customer questions without guessing.
- Experience managing or supervising a retail or service operation
- Strong customer service and organisational skills
- Ability to take responsibility for daily operations and staff
- Able to work on-site in southern Sydney (no remote or hybrid option)

Advantages

- Field experience as a pool technician (pump, filter and chlorinator installs and repairs)
- Responsibility for a budget, sales targets or a profit and loss
- Experience rostering a seasonal workforce
- Living in southern Sydney
- Current driver licence

What we offer

- A performance bonus
- An established business with a loyal customer base
- Real responsibility for running the business, with support from the owners
- A small team and a straightforward culture

Pay: $90,000.00 – $125,000.00 per year

Ability to commute/relocate:

- Sutherland NSW 2232: Reliably commute or planning to relocate before starting work (Required)

Experience:

- pool shop or pool service: 2 years (Required)
- managing or supervising a retail or service team: 1 year (Preferred)

Work Location: In person

📌 General Manager (Sutherland)
🏢 Leading
📍 Sutherland