Operations Manager

TMSG Limited | Townsville, Queensland
Permanent Full-Time | 38 hours per week | SCHADS Level 6.1

Help strengthen the operations that support our multicultural community.

TMSG Limited is seeking an experienced, organised and proactive Operations Manager to oversee day-to-day operational coordination and provide high-level support to the Chief Executive Officer (CEO).

This is a hands-on role suited to someone who takes initiative, works independently, manages competing priorities and ensures things get done.

About TMSG

TMSG Limited is a not-for-profit organisation supporting migrants and culturally and linguistically diverse communities across Townsville and surrounding areas. Our purpose is to inspire our community to embrace cultural diversity through inclusion, respect and opportunity.

About the Role

Reporting directly to the CEO, you will coordinate TMSG's operational systems, administration, workforce processes, facilities, compliance and organisational resources.

You will be responsible for implementing and maintaining approved policies and procedures, identifying operational risks and ensuring effective follow-up of organisational priorities.

Key Responsibilities

- Coordinate daily office, reception and administrative operations, including staff workloads and task priorities.
- Provide high-level operational and administrative support to the CEO.
- Coordinate recruitment, job advertisements, employment documentation, onboarding and student placements.
- Implement and maintain approved organisational policies,



procedures and operational systems.
- Coordinate facilities, equipment, assets, technology and external service providers.
- Act as TMSG's designated Chief Information Security Officer (CISO), coordinating information security and cybersecurity processes with external IT specialists.
- Coordinate workplace health and safety, child safeguarding, complaints and feedback processes.
- Monitor contracts, compliance obligations, reporting requirements and deadlines.
- Identify operational risks, recommend improvements and coordinate approved actions.
- Coordinate/lead smaller programs or projects as directed by the CEO.

About You

You are a reliable, resourceful and solutions-focused professional with robust organisational skills, sound judgement and the ability to work independently.

Essential Qualifications and Experience

- A bachelor's degree in Business Administration, Business Management, Human Resource Management, Governance, Social Work, Social Science, Community Services or a related discipline, or equivalent relevant qualifications and substantial professional experience.
- Demonstrated experience in operations management, organisational administration or a similar role.




- Experience coordinating recruitment, workforce administration, programs or projects.
- Strong organisational, communication, problem-solving and stakeholder engagement skills.
- Experience implementing operational procedures, coordinating compliance and maintaining organisational records.
- Ability to manage competing priorities, coordinate external providers and identify matters requiring escalation.
- Commitment to confidentiality, safeguarding, workplace safety and cultural inclusion.

Desirable

Experience in the not-for-profit or community services sector, with knowledge of the SCHADS Award, organisational compliance and information security coordination.

Employment Requirements

Applicants must have Australian working rights, satisfy criminal history screening requirements and hold a current Blue Card linked to TMSG before commencing employment.

Why Join TMSG?

Join a community-focused organisation where your skills and initiative will help strengthen our operations and support the delivery of meaningful services to multicultural communities.

How to Apply

Please email your resume and a cover letter outlining your suitability to [email protected].

Applications close: 20 November 2026
Enquiries: [email protected]

TMSG Limited is an equal opportunity employer. We welcome applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and culturally and linguistically diverse communities.

Work Location: In person

📌 Operations Manager (Aitkenvale)
🏢 TMSG
📍 Aitkenvale