About Austwide Cranes

Austwide Cranes is a family-owned Australian business specialising in the manufacture, installation, servicing, maintenance and repair of overhead cranes and lifting equipment.

We pride ourselves on providing reliable service, quality workmanship and practical solutions to our customers, with a strong focus on safety and maintaining long-term customer relationships.

About the Role

We are seeking an experienced Service Coordinator / Technical Service Supervisor to assist with the day-to-day management and coordination of our fleet of field service technicians.

This position would ideally suit a former Overhead Crane Service Technician, Mechanical Fitter, Mechanical Technician or someone with solid mechanical experience who understands field service operations and is looking to move into a coordination and supervisory role.

You will be responsible for helping organise technicians, responding to customer requirements, coordinating service and breakdown work, reviewing technical information and ensuring jobs are properly documented and completed.

A key part of the position will involve using SiteDocs for service documentation, safety records, job information and compliance requirements. Strong computer skills and the ability to learn and confidently use digital systems are therefore essential.

This is a hands-on coordination role requiring someone who can think quickly, solve problems and communicate effectively with technicians and customers.

Key Responsibilities

- Assist with the day-to-day coordination of a fleet of overhead crane service technicians.
- Schedule and allocate technicians to servicing, breakdowns, repairs and other customer requirements.
- Act as a key point of contact between customers, technicians and management.
- Respond to customer enquiries and urgent breakdown/service requests.
- Use mechanical and technical knowledge to assist technicians with troubleshooting and problem solving.
- Review information from technicians and determine appropriate next steps for repairs or further works.
- Assist technicians with technical queries while they are working in the field.
- Monitor jobs throughout the day and adjust schedules when breakdowns, delays or urgent works arise.
- Communicate with customers regarding technician attendance,



job progress, repairs and outstanding requirements.
- Ensure technicians have the appropriate information and documentation before attending sites.
- Use SiteDocs to manage and monitor service documentation, safety documentation, forms, reports and compliance requirements.
- Ensure technicians are completing required SiteDocs documentation correctly and on time.
- Review service reports and identify required repairs, parts, quotations or follow-up works.
- Assist with coordinating parts, equipment and resources required for service jobs.
- Maintain accurate electronic records of service activities and customer requirements.
- Assist with planning preventative maintenance and scheduled servicing.
- Follow up outstanding jobs and ensure works progress through to completion.
- Help maintain high standards of customer service across the service department.
- Work closely with management to improve scheduling, productivity and efficiency within the service team.
- Assist with mentoring and supporting technicians where required.
- Ensure company procedures, WHS requirements and customer site requirements are followed.

About You

The successful applicant will ideally have previous experience as an:

- Overhead Crane Service Technician;
- Mechanical Fitter;
- Mechanical Service Technician;
- Field Service Technician;
- Service Supervisor; or
- Similar mechanically focused trade or technical role.

Previous overhead crane experience would be highly regarded, however applicants with strong mechanical knowledge and relevant field service experience are also encouraged to apply.

Essential Skills & Experience

- Strong mechanical aptitude and practical technical knowledge.
- Previous experience in a mechanical, industrial or field service environment.
- Excellent problem-solving and troubleshooting abilities.
- Strong computer skills and confidence using digital systems.




- Ability to learn and effectively use SiteDocs and other service management platforms.
- Strong organisational and time-management skills.
- Ability to coordinate multiple technicians and jobs at the same time.
- Ability to prioritise urgent breakdowns while keeping scheduled work moving.
- Clear and professional written and verbal communication skills.
- Confidence communicating directly with customers.
- Ability to communicate effectively with tradespeople and technical personnel.
- Strong attention to detail, particularly with service and safety documentation.
- Ability to work independently and make practical decisions when required.
- Current Australian driver's licence.

Highly Regarded

- Previous experience servicing or repairing overhead cranes and hoists.
- Mechanical fitting or electrical/mechanical experience.
- Experience supervising or coordinating field service technicians.
- Experience with preventative maintenance programs.
- Knowledge of lifting equipment, hoists, motors, gearboxes, brakes and associated mechanical components.
- Experience reviewing technical service reports and identifying required repairs.
- Experience using SiteDocs or similar field service/safety management software.
- Previous experience dealing directly with industrial and commercial customers.

What We're Looking For

We are looking for someone who understands that running a successful service department requires more than simply putting jobs into a calendar.

You will need to be able to think on your feet, understand mechanical problems, communicate with technicians, deal professionally with customers and keep multiple jobs moving at the same time.

The right person will be organised, mechanically minded, confident with computers and comfortable taking responsibility for resolving issues as they arise.

This is an excellent opportunity for an experienced technician or mechanically minded professional who wants to use their technical knowledge in a service coordination and supervisory position while remaining closely involved with the day-to-day operation of a busy crane service department.

Pay: $35.00 – $40.00 per hour

Expected hours: No less than 40.0 per week

Work Location: In person

📌 SERVICE COORDINATOR / TECHNICAL SERVICE SUPERVISOR (Loganholme)
🏢 Austwide Cranes
📍 Loganholme