Location: Domestic Abuse Recovery Service

Salary: £26,996.84 per annum

Hours: 38.6 hours per week (4 on 4 off – 12 hour shifts)

Job Type: Permanent/Fixed Term (female only service)

Shortlisting: 16th November

Interview: 20th November

Why this role would be outstanding for you

As a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.

Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach

Domestic Abuse Focus

This role sits within services that support individuals with lived experience of domestic abuse. The postholder will be expected to work in a trauma informed, survivor centred way, recognising the impact of domestic abuse on individuals and families, and responding in a manner that promotes safety, empowerment, and choice.

What your week may look like

To work as part of the Night Support Team

To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts

Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues

Assist with new resident welcome process as required into the service and with conducting risk assessments of clients





Motivate and support clients so they realise their goals

Encourage involvement and participation amongst clients in the running and shaping of the service

To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System

To support clients with the taking of prescribed medication in line with medication procedures & processes

Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.

Specific Duties

To monitor clients emotional & mental wellbeing

To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion

Undertake initial needs & risk assessments

Preparation of room prior to move in being completed

Carry out induction (if needed to) to all new clients of the service

Completion of of housing benefit application and You Matter License Agreement

Complete the welcome process to the service – which may include supporting with the preparation of food & drink

Carry out evening welfare checks in during every shift

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

To creatively support and engage with clients that have a wide range of complex and challenge support needs

Assisting service users in their personal hygiene and of their room

To support in the turning around & cleaning of void rooms within limited timescales.

Health and Safety

To liaise with all emergency services when necessary

Ensure at all times the safety of yourself and others on the premises in which you work

To conduct nightly Health and Safety checks

To report, log and communicate all incidents to the appropriate people in line with You Matter license agreement

Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of conti

📌 Night Support Assistant DARS (Liverpool)
🏢 You Matter
📍 Liverpool