House Manager – Small SIL Homes (Part-time)
Azalea Care Services | Riverstone NSW

About the role

Azalea Care Services is looking for a capable, tech-savvy and committed House Manager to lead a small Supported Independent Living (SIL) service across two homes in Riverstone, supporting 2–5 NDIS participants, mostly female.

This is more than a senior support worker role. As House Manager, you’ll look across the whole service: operations, quality, compliance, risk and participant outcomes. You’ll understand not just what needs to be done, but why it matters under the NDIS Practice Standards and audit requirements.

Azalea is a fully digital service. All rostering, documentation, compliance and reporting are managed through cloud-based platforms, with no paper-based systems.

This is a hands-on role of around 24 hours per week:

- About 16 hours of direct support, including personal care for female participants. While on shift, you’ll also lead and supervise support workers.
- About 8 hours of house management, off the floor. This covers governance, compliance, data review, staff development and service improvement.

Shifts may include weekdays, weekends and sleepovers. Days and shifts are negotiable, but we need flexibility to respond when last-minute operational needs come up. We’ll work with you to structure your on-floor and off-floor time to suit the needs of the homes.

Why join us

- A genuine career pathway: 3-month probation, a 6-month competency review, then progression to a higher pay level
- Permanent part-time employment after a successful probation
- Structured mentoring and on-the-job training from our Quality, Compliance and Governance team
- Direct support and supervision from our Clinical Operations Lead, who has a strong clinical background
- A 12-month development plan. We’re looking for someone who wants to build a long-term career with Azalea, and we invest in people who grow with us.
- Company vehicle available for travel between sites
- A small, close-knit service where your leadership makes a visible difference

Pay

Paid under the SCHADS Award, Level [3–5], depending on qualifications, experience and capability, with progression available after the competency review.

Key responsibilities

Leadership and team management

- Lead the day-to-day operation of both SIL homes, so participants receive safe, consistent, person-centred support
- Lead, supervise and mentor support workers, both on shift and off the floor
- Lead regular team meetings and keep communication explicit and consistent across the team




- Identify staff training needs and help develop training plans based on participant and operational needs
- Monitor staff performance, documentation and practice, and address issues early

Participant support and coordination

- Provide direct support, including personal care, to participants
- Lead individual participant meetings and support planning discussions
- Coordinate and lead medical and health appointments, and follow up on outcomes and actions
- Support the implementation of participant support plans and Behaviour Support Plans
- Liaise with participants, families, guardians, support coordinators, behaviour support practitioners and health professionals
- Support participants to build independence and work toward their goals

Quality, risk and compliance

- Manage and monitor incidents, including NDIS reportable incidents, investigations, follow-up actions and trend review
- Monitor the use of authorised restrictive practices, ensure compliance with reporting requirements, and lead strategies to reduce and eliminate their use
- Receive, manage and resolve complaints and feedback in line with Azalea’s policies
- Lead continuous improvement projects within the homes
- Understand and contribute to NDIS audit readiness, including evidence, registers and documentation requirements
- Export, review and analyse documentation data from our digital platforms to identify gaps, trends and risks
- Escalate risks, issues and service gaps to management promptly

About you

Essential:

- Certificate III or IV in Disability, Individual Support or similar, or current study in a relevant field
- At least [2] years of experience in disability support (SIL experience highly regarded)
- A working understanding of the NDIS Practice Standards, incident management and reportable incidents
- Understanding of Behaviour Support Plans and restrictive practices regulation
- Current NDIS Worker Screening Check, or willingness to obtain one
- Current First Aid and CPR
- Full driver’s licence
- Availability for 24 hours per week, including weekdays, weekends and sleepovers, with flexibility for operational needs

Digital skills (essential):





- Confident using cloud-based rostering and documentation platforms (e.g. Connecteam, ShiftCare or similar)
- Intermediate Excel or Google Sheets skills: exporting, filtering and sorting data, basic formulas, and reviewing data for documentation and compliance gaps
- Experience with, or the ability to quickly learn, work management platforms such as monday.com, Asana or Trello
- Comfortable with Microsoft 365 (Outlook, Teams, OneDrive and SharePoint)
- Strong written English for incident reports, investigations, case notes and professional emails
- Proactive about learning new systems and finding smarter ways to work

Highly regarded:

- A nursing qualification, including overseas-qualified nurses working toward AHPRA registration
- Current or completed study in management, health, community services, nursing, allied health or similar
- Experience in a team leader, 2IC, acting or coordinator role
- Experience with NDIS audits, complaints management or continuous improvement
- Experience coordinating health appointments or supporting participants with complex health needs

You don’t need formal management experience. If you understand the bigger picture of quality and compliance, have stepped up in a senior or acting role, or are studying toward a leadership career and ready for the next step, we want to hear from you.

Students welcome. Current students, including student visa holders, are encouraged to apply. The role’s hours can be structured to fit within study and visa work conditions.

Female applicants only. This role involves providing personal care to female participants and supervising the support workers who deliver that care. In line with the genuine occupational qualification provisions of the Anti-Discrimination Act 1977 (NSW) (s 31) and the Sex Discrimination Act 1984 (Cth) (s 30), this position is open to female applicants only.

Pay: From $43.00 per hour

Expected hours: 24.0 per week

Application Question(s):

- How many years of disability support experience do you have?
- How would you rate your Excel or Google Sheets skills? (Basic / Intermediate / Advanced)
- Have you stepped up from a support worker role into a leadership role, such as team leader, 2IC, acting or coordinator? What best describes it?
- Do you hold a full driver’s licence, NDIS Worker Screening Check, Police check, first aid and CPR?

Work Authorisation:

- Australia (Preferred)

Location:

- Riverstone NSW 2765 (Preferred)

Work Location: In person

📌 House Manager (Female) – Small SIL Homes (Part-time)
🏢 Azalea Care Services
📍 Riverstone