We’re investing in leadership as our business scales. We’re creating roles to sustain growth across our expanding store network. In this role you’ll be deployed where you’ll have the biggest impact—lifting team capability, accelerating results, and shaping outstanding customer experiences across stores within this Region.

You may see several leadership ads live—that’s intentional. As we open new stores and scale, we’re building a deeper bench of on‑the‑ground leaders to support our teams and customers.

The Role

We're looking for a driven and dynamic Store Manager to lead our Griffth store! If you've got the drive, leadership skills, and a passion for shaping shopping experiences that bring our community together, this could be the role for you.

What you’ll be doing:

- Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.

- Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.

- Give simple, direct instructions and set transparent expectations that keep the team aligned and accountable.

- Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.

- Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.

- Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.

We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

About you:

- 3+ years’ management experience in high‑volume retail

- A strong commercial mindset with proven sales and cost control results

- A hands-on, energetic leader who builds strong, engaged teams

- Exceptional operational capability and attention to detail

- A passion for great customer service and maintaining high standards

- Strong at managing pace, pressure, and change

This role is active and hands-on, with Besties spending most of their shift on their feet, assisting customers, restocking shelves, and keeping the store looking its best. You'll need to be adaptable, ready to switch between tasks quickly, and comfortable working in a busy, high-energy setting.

JOB DESCRIPTION

Best&Less;

Job Title

Store Manager

Department

Retail Operations

Location

Store as Assigned

Reporting to

Regional Leader

Reports:

Assistant Store Manager; Team Members (typically 20+ headcount)

Employment Type:

Full Time

Award / Agreement

General Retail Industry Award 2020 (GRIA)

Classification

Level 7 – Retail Supervisor/Manager (GRIA)

Budget Accountability

Store P&L;, Total Employment Costs and Shrinkage

Last Reviewed

April 2026

Document Owner

People & Culture – Retail Operations

POSITION PURPOSE

At Best & Less, we are passionate about delivering great value to our customers by offering quality products at affordable prices.

Our purpose is simple: we give our customers the best for less.

The Store Manager is ultimately accountable for the overall commercial, operational,



and people performance of their store. Operating as an entrepreneurial leader, you will create a high-performance, customer-first culture by developing a capable and engaged team, driving sales outcomes, and ensuring the store operates safely, inclusively, and in full legislative compliance.

You own the store. While your Assistant Store Manager leads the floor and runs the day-to-day, you set the direction, standards, and priorities that make it possible. You will partner closely with your ASM and Regional Leader to execute the Best&Less; strategy at a local level — translating company objectives into daily actions that grow sales, protect the P&L;, and deliver a consistently exceptional customer experience.

ENVIRONMENT

This role is based in-store and requires regular physical activity including standing, walking, lifting (manual handling up to 15kg), and climbing ladders.

Rostered hours will include weekdays, weekends, public holidays, and key trading periods (e.g. Christmas, Back to School, Mother’s Day, Easter) consistent with the Award/Enterprise Agreement. Reasonable additional hours may be required during peak periods; overtime will be managed in compliance with the NES maximum weekly hours provisions.

GENDER EQUITY & WORKPLACE INCLUSION

Best&Less; is committed to gender equality and workplace inclusion in accordance with the Workplace Gender Equality Act 2012 (Cth). This role carries active responsibility for: Ensuring gender-equitable outcomes in hiring, promotion, and pay decisions at store level. Supporting the working needs of all team members, including those with caring responsibilities. Identifying and addressing any gender-based barriers to participation, advancement, or safety in the workplace. Modelling inclusive leadership behaviours and holding team members accountable for respectful workplace conduct.

QUALIFICATIONS, EXPERIENCE & CAPABILITIES

Essential Requirements

- Minimum 2 years’ experience in a similar-volume retail store management or senior supervisor role with demonstrated, measurable success

- Demonstrated experience leading and developing teams of 15+ people

- Proven track record of delivering against commercial KPIs including sales, shrinkage, and wage cost

- Sound working knowledge of the Fair Work Act 2009, NES, and retail Award/EA obligations

- Experience in performance management, recruitment, and employee relations

- Strong WHS awareness and demonstrated commitment to safety leadership

- Proficiency in retail systems (POS, rostering/workforce management tools, and reporting platforms)

- Sound financial literacy – ability to read and act on P&L;, sales reports, and KPI dashboards

Desirable Qualifications & Experience

- Certificate IV in Retail Management or equivalent (RTO-accredited)

- Diploma in Business or Management

- Experience in specialty apparel, children’s wear, or value-based retail

- Experience managing a unionised workforce under an Enterprise Agreement

- Completion of Best&Less; leadership development programs or external equivalent

Key Competencies & Behaviours





- Customer Obsession – relentless focus on delivering value and a positive experience to every customer

- Commercial Acumen – translates data into action; understands the levers that drive profitability

- People Leadership – inspires, coaches, and develops team members; creates psychological safety and high engagement

- Drive for Results – sets high standards, holds self and others accountable, and makes it happen

- Inclusive Leadership – actively fosters diversity, equity, and belonging; mitigates unconscious bias in all people decisions

- Communication & Influence – communicates clearly and confidently with team, customers, and stakeholders at all levels

- Adaptability & Resilience – thrives in a quick-paced retail environment; embraces change and leads others through it

- Integrity & Ethics – acts with honesty and transparency; upholds company values in every interaction

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Accountability Area

Key Responsibilities & Activities

Customer First

- Champion and embed a Customer First culture ensuring every team member connects meaningfully with each customer and delivers a consistently positive experience

- Create and sustain a store environment where every customer is treated as the top priority, consistently delivering on the Customer Promise

- Set the customer and brand standard for the store; the ASM embeds these behaviours on the floor daily

- Align team rostering and service standards with customer demand, ensuring optimal coverage during peak trading periods

- Handle escalations and serious customer complaints; the ASM manages first response and real-time resolution

- Actively monitor customer feedback, Net Promoter Score (NPS), and reviews; use data to drive improvements in the in-store experience

- Drive customer loyalty by leading execution of the Best&Less; Friends Club; build team engagement and enthusiasm to maximise participation

- Contribute to the development, implementation, and continuous improvement of customer-centric policies and practices

- Ensure store accessibility and inclusive service standards are met for all customers, including those with disabilities

Sales Performance & Commercial Growth

- Own the store: take full accountability for delivering and exceeding store sales targets, P&L;, shrinkage, and key performance metrics

- Set weekly sales priorities, expectations, and performance focus; the ASM drives delivery and coaching on the floor each shift

- Review sales and wage performance; translate data into clear priorities for the ASM and team

- Own wage strategy and targets; set wage % and employment cost outcomes for the store

- Lead, coach, and inspire the team to embed a high-performance sales culture that maximises every customer interaction

- Drive team capability through ongoing coaching and development, ensuring consistent delivery of exceptional service and effective selling techniques to improve conversion and ATV

- Continuously enhance the in-store experience to strengthen brand loyalty and deliver sustainable repeat business

- Identify, plan, and execute local trade and community initiatives to generate incremental sales

- Ensure full compliance with company standards across visual merchandising, store layouts, ticketing, housekeeping, and POS execution

- Lead flawless execution of all visual merchandising, promotional, and price events ensuring 100% accuracy

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📌 Store Manager - B&L - Retail (Griffith)
🏢 Best & Less
📍 Griffith