We are Hope

HOPE Community Services has been supporting Western Australians for over 120 years, delivering services across alcohol and other drugs, mental health, justice, and family and domestic violence. Walking together with the community to restore hope and transform lives across WA.

About the Role

We are seeking a highly organised and proactive Business Support Coordinator to join our wonderful team in Geraldton!

Key Responsibilities Include:

- Provide comprehensive administrative support to HOPE's regional service streams.
- Maintain administrative systems, databases, client records and document management processes.
- Support rostering, scheduling, calendar management and client appointment coordination.
- Conduct regular audits of the Client Management System (CMS) to ensure data accuracy and integrity.
- Prepare reports, meeting agendas, minutes and other documentation for internal and external stakeholders.
- Support the Intake and Assessment team by monitoring referrals and managing the Hope Springs inbox daily.
- Assist with reporting, compliance and quality improvement activities.
- Assist with Workplace Health and Safety audits and regional initiatives.
- Identify opportunities to improve administrative systems, processes and operational efficiency.
- Support the induction of new administrative staff and foster positive working relationships across regional teams.

What's on Offer

- Full-time chance based in Geraldton.
- 38 hours per week.
- SCHADS Award Level 4 remuneration, plus superannuation.
- Salary packaging benefits to increase your take-home pay.
- Professional development and training opportunities.
- Employee Assistance Program (EAP) and wellbeing initiatives.
- Supportive and collaborative team environment.




- Opportunity to make a meaningful contribution to community services across the Midwest region.

You'll Need

Essential Requirements

- Experience in an office management, administration, project coordination or similar role.
- Highly developed organisational and time management skills, with the ability to manage competing priorities and deadlines.
- Ability to work independently, take initiative and adapt to changing demands.
- Demonstrated skills in developing and implementing policies, procedures and administrative systems.
- Ability to prepare and transcribe meeting minutes and produce quality reports.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively within a multidisciplinary team and provide high-quality customer service.

Desirable Requirements

- Experience in a similar role within a community-based or not-for-profit organisation.
- Enjoyment of working in a multidisciplinary environment with competing short-term and long-term priorities.
- Experience with client management systems, records management and continuous improvement processes.

Pre-employment Requirements:

- Current Driver's Licence (C or A Class).
- Working with Children Check.
- National Police Clearance (within the last three months).
- Department of Justice Clearance.

Next Steps

Please apply now if you believe you would be a strong fit for this role. Shortlisted applicants will be contacted for an initial discussion and invited to interview.

At HOPE, we believe in creating workplaces where people feel valued, supported and empowered to make a real impact. Our values of Diligence, Courage, Collaboration and Optimism guide the way we work.

We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

📌 Business Support Coordinator (Geraldton)
🏢 Hope Community Services
📍 Geraldton