Courtyard by Marriott Brisbane Southbank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

Key Responsibilities

- Completing check-in, check-out and cash / payment procedures.

- Maintaining accurate information and records including the correct guest details and linking guest profiles.

- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.

- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.

- Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.





- Maintaining an up-to-date guest history and ensure the latest information is retained in the record.

- Processing guest mail, messages and deliveries in an accurate and timely fashion.

- You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

About you:

- Great personality and ability to exceed guest expectations

- Solid attention to detail

- Outstanding relationship building skills

- Problem solving skills, innovative thinking and can-do attitude

- Ability to multi-task and work closely with other hotel departments

Added Extras:

- Discounted accommodation at Marriott International worldwide

- Training and development opportunities

- Complimentary car parking

Please send through a cover letter outlining your availability, experience and past experience.

📌 Guest Service Agent - Hotel Receptionist (Brisbane)
🏢 Courtyard by Marriott
📍 Brisbane