Business Unit: Housing Services, Pilbara Housing

Position No: Pool Ref VCID03508

Salary/Level: Level 5, $108,848 - $118,961 pa, PSCSAA 2024

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 •4 64. If you are a person living with disability and require any adjustments or accommodations, please contact Pete Dearnley on (08) •••• •979 or via email at [email protected]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of advantages, including:

- flexible work options, including working from home up to 2 days per week.
- professional development, training, and on-the-job learning to advance your career.
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
- modern workspaces, where you choose your workspace that assists you to do your best work.




- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
- corporate discounts with selected health insurance providers and access to wellness programs.
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

Applicants should note that not all flexible work options are viable in all positions and front-line positions have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.​

About The Role:

As a Senior Tenancy Support Officer, you will play a key role in supporting vulnerable individuals and families to sustain their tenancies, strengthen their independence, and build connections with community and support services. You will provide complex case management, coordinate tailored support responses, and work collaboratively with tenants, service providers and stakeholders to address issues affecting tenancy stability.

Location:

We welcome applications from candidates interested in working in the Pilbara. The position will require regular travel within the Pilbara to support program delivery and stakeholder engagement.

About You:

We are looking for a proactive and adaptable professional with experience in housing, tenancy support, case management, community services, or a related human services environment.

You will bring:





- - Experience supporting individuals and families experiencing complex needs.
- Strong case management, advocacy, and problem-solving skills.
- Experience leading, mentoring or supporting staff in a service delivery environment.
- Strong communication and stakeholder engagement skills.
- A commitment to culturally responsive and person-centred practice, particularly when working with Aboriginal people and communities.
- The ability to analyse information, identify emerging issues and contribute to service improvement initiatives.
- Strong digital capability and experience maintaining accurate records and case information.

How to Apply:

If you think you have what it takes to be a part of our dynamic and forward thinking team, please click the “APPLY FOR THIS JOB” button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

For further information about the position please contact Pete Dearnley on (08) •••• •979 or via email at [email protected] (not to be contacted for Applicant Information Packs or assistance with lodging your application).

Currently there is one (1) full-time, fixed-term appointment for twenty four (24) months available for filling, with the possibility of extension(s) and/or permanency. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twenty four (24) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.

Closing Date: Monday, 16 November 2026 at 4:00pm (AWST)

📌 Senior Tenancy Support Officer (Karratha)
🏢 Department of Housing and Works WA
📍 Karratha