Organisational Context

Community Housing Industry Association NSW (CHIA NSW) is the peak body for registered community housing providers in NSW. We support a not-for-profit rental housing industry that improves the lives of people on low incomes and those experiencing disadvantage.

The community housing sector in NSW is growing and diversifying. Providers now manage more than 50,000 social housing homes—around 1 in 3 social housing homes in NSW. Since 2012, CHIA NSW members have delivered around $1.2 billion in investment into communities across NSW, creating more than 3,200 recent homes.

CHIA NSW provides accredited training, assessment, and professional development through our Learning and Development Team and our Registered Training Organisation (RTO No. 90400), the Centre for Training in Social Housing.

Conditions of Employment

Based in Redfern, Sydney, this is a part-time role with a hybrid option possible. In addition to your salary, we offer four weeks’ annual leave, salary packaging, and access to an employee assistance program.

Key responsibilities

Student support and engagement

· Be a point of contact for students who need assistance with their training journey.

· Follow up with students about class attendance, outstanding assessments, and progress towards completing their training.

· Encourage students to engage with their training and meet agreed timeframes.

· Identify when a student may need additional assistance and refer them to the appropriate trainer or team member.

· Respond to student enquiries in a professional, respectful and timely manner.

Training plans and administration





· Prepare and update student training plans in consultation with trainers and relevant team members.

· Identify and document units students are required to complete.

· Assist with monitoring student progress against their training plan.

· Maintain accurate administrative records of student communications, follow-up activities and outstanding requirements.

· Assist with other training administration tasks as required.

Communication and coordination

· Liaise with trainers and other team members about attendance, assessment progress and outstanding requirements.

· Advise the Learning Management System (LMS) and Student Management System (SMS) leads of assessment results, units to be completed and other information requiring an update.

· Follow up with relevant team members to help ensure student information is communicated accurately and in a timely way.

· Contributes to a positive and supportive experience for students and colleagues.

About you

You are a friendly, organised and reliable administrator who enjoys working with people and helping them achieve their goals. You are comfortable following up with students, managing competing priorities and keeping clear records.

Essential

· Experience in administration, customer service,



student support or a similar role.

· Strong communication and interpersonal skills, with the ability to build positive relationships with students and colleagues.

· Good organisational and time management skills, including the ability to manage follow-up activities and meet deadlines.

· Attention to detail and the ability to maintain accurate records.

· Confidence using Microsoft Office, email, Teams and other workplace systems.

· A supportive and respectful approach when working with people from diverse backgrounds.

· The ability to work independently and contribute to a team.

Desired

· Experience working in a registered training organisation, education or training environment.

· An understanding of student training plans, assessment processes or vocational education and training.

· Experience supporting students who may need encouragement or additional assistance to complete their training.

· An understanding of, or interest in, community housing and the broader community services sector.

Why join the Learning and Development Team

· Be part of a team that supports learning and development across the community housing sector.

· Make a positive difference by helping students stay engaged and progress in their training.

· Work collaboratively with a supportive Learning and Development team.

· Part-time role four days per week and access salary sacrifice benefits.

How to apply

Please submit your resume and a cover letter outlining your relevant experience and why you are interested in the role.

📌 Student Support and Administration Officer (Redfern)
🏢 Community Housing Industry Association CHIA NSW
📍 Redfern