Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

We are seeking an experienced Accounts Receivable Officer individual to join our team. This role will report to the Director of Finance and is responsible for managing and maintaining the hotel's accounts receivable process.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

Benefits

- Attractive salary package

- Hotel discounts through our Global Alliance Program - Discovery

- 50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar

- Discounted accommodation with Pan Pacific Hotels Group properties, worldwide

- Ongoing learning and development through our learning experience platform

- Complimentary meal whilst on shift

- Health & Wellbeing - Employee Assistance Program and discounted BUPA Health Cover

- Reward and Recognition Program

- Discounted car parking

The successful candidate will:

- Ensure all debtors are billed along with supporting documentation daily.

- Respond promptly and professionally to all guest and debtor queries regarding invoices.

- Analyse, verify, and approve Travel Agent (TA) commission invoices.

- Review supporting documents thoroughly to process guest refunds in timely manner.





- Verify trade references carefully prior to approving credit facilities for new clients.

- Reconcile and accurately allocate credit card and other direct payments within Deposit ledger, Guest Ledger and AR ledger.

- Complete all accounts receivable month-end procedures within established deadlines.

- Execute systematic, timely follow-ups with corporate clients to recover all outstanding dues.

- Conduct monthly credit meetings and routinely review client credit limits to mitigate risk.

- Reconcile daily banking activities and deposit all cash receipts securely and on time.

- Monitor the daily high balance report and coordinate immediately with the Front Office team.

- Manage the cash machine and perform routine audits to verify Assistant Manager floats.

- Lead weekly meetings with operational heads to review open folios and PM accounts.

- Conduct weekly AR ageing review with Assistant Director of Finance.

- Maintain meticulous, organized financial records to support internal and external audit requirements.

- Update AR related GL accounts in balance sheet reconciliation schedule.

Ideally you will have:

- Working knowledge of Opera Cloud and Infrasys

- Working knowledge of credit card reconciliation and charge back

- Minimum of 2 years’ experience in a similar role

- Intermediate Excel skills

- Demonstrated ability to multi-task and meet deadlines

- Excellent written and verbal communication skills

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.

If you share our values, are passionate about driving a solid culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then APPLY NOW. If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page www.panpacific.com

📌 Accounts Receivable Officer (Sydney)
🏢 PARKROYAL Darling Harbour
📍 Sydney