About the role This position is responsible for supporting the organisational goals by providing accurate and timely, collection of outstanding debt and for contacting customers where their debt has exceeded the due date of payment to negotiate payment timing; maintaining and fostering professional relationships with internal and external customers; providing appropriate controls, monitoring and reporting on collections activities; and delivering on agreed KPI’s and reporting frameworks.

This position is responsible for supporting the organisational goals by providing accurate and timely, collection of outstanding debt and for contacting customers where their debt has exceeded the due date of payment to negotiate payment timing; maintaining and fostering qualified relationships with internal and external customers; providing appropriate controls, monitoring and reporting on collections activities; and delivering on agreed KPI’s and reporting frameworks.

Skills and Experience

Strong financial accumen, including some knowledge/experience with payment plans and accounting procedures

Solid numerical and excel skills

High level of attention to detail

Good negotiating skills, with the ability to deal with difficult customers;





Ability to critically analyse information and solve problems

Communicates professionally, with good verbal and written communication skills

Strong organisational and prioritisation skills – able to meet specific deadlines and reports regularly on progress

About you

Customer Service Orientation

Has a high level of initiative and a continual improvement mindset

Has integrity and solid understanding of professional ethics

High level of motivation, energy and drive to achieve

Demonstrates patience and resilience

Can build and establish relationships with key stakeholders

Job Perks

Recharge and relax with up to 4 days of wellness days every year

We offer industry leading 20 weeks paid parental leave

Monetary service milestone awards

Career progression opportunities

Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more

Two paid volunteer days each year

Health and wellbeing support including a subsidy and an Employee assistance Program

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📌 Accounts Receivable Officer Melbourne
🏢 SG Fleet AU
📍 Melbourne