Customer Service InboundFrenchs Forest, NSW 2086Full Time#### Job descriptionYour New Role

If you're looking to step out of retail or hospitality and build a lasting corporate career, this is your perfect opportunity. Based full-time in their vibrant Frenchs Forest office, you will be the voice of key client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision.

Key ResponsibilitiesManage inbound customer calls with empathy, patience, and clear communication

Troubleshoot customer enquiries and deliver practical, first-call resolutions

Accurately record case details, notes, and outcomes in internal CRM databases

Handle follow-up emails and administrative tasks to ensure seamless service delivery

Work collaboratively alongside supportive team leaders to uphold top-quality service standardsWhy You'll Love ItWork Monday to Friday, 9am - 5pm

Free parking right near the office

Thorough onboarding from supportive managers who want to see you succeed

Inclusive office workplace complete with modern facilities and great breakout spaces

Ideal for customer-facing professionals (retail, hospitality, reception, or contact centres)



seeking professional stability and structureAbout YouPrevious experience in customer service, retail, hospitality, reception or contact centres

Comfortable working with computers

Happy to complete a routine National Police ClearanceYour New Company

Headquartered in the leafy business hub of Frenchs Forest, this market-leading customer management specialist delivers premier outsourced communications for prominent Australian brands and public sector organisations. Known for pairing smart, contemporary contact technology with genuine human empathy, they've built a workplace culture where staff are genuinely looked after. You'll be joining a diverse, welcoming, and high-performing team that values work-life balance, accessible leadership, and continuous personal growth.

Sound Like You?

If you're ready to build a rewarding customer service career, click APPLY NOW . For a confidential chat, email Nia Williams at

.At Randstad, we are passionate about providing equal employment prospects and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Service Inbound Sydney (Australia)
🏢 Job Q
📍 Australia