Demem Pump Group is seeking a proactive, hands-on Office & Operations Assistant to join our team. This dynamic, hybrid role sits at the intersection of administration, customer service, and workshop logistics. You will be instrumental in supporting day-to-day business operations—coordinating service jobs, managing freight, supporting sales and marketing initiatives, and lending a hand in the warehouse when required. ##

Key Responsibilities
Office Administration & Customer Support
Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
Prepare customer quotes, provide updates on repairs, and process warranty claims.
Perform daily administrative duties, including data entry, correspondence, and general office coordination. Service Coordination & Logistics
Log and track service jobs within our workflow management software.
Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
Coordinate incoming and outgoing freight using digital despatch platforms.
Assist with inventory tracking and parts allocation. Warehouse & Workshop Support
Supervise and assist with the loading/unloading of delivery vehicles as required.




Provide ad-hoc assistance in the workshop and warehouse during peak periods. Sales & Marketing Assistance
Maintain and update the CRM/marketing database.
Support ongoing business development and promotional campaigns. ## About You
Technical Aptitude: Mechanically minded with robust practical problem-solving capabilities. Background in water treatment, fluid handling, or construction hardware is highly regarded.
Organisational

Skills:
High attention to detail with proven time-management skills and the ability to meet deadlines in a quick-paced environment.
Communication & Interpersonal

Skills:
Skilled, energetic, and customer-focused approach across phone, email, and face-to-face interactions.
Digital Literacy: Proficient in the Microsoft Office suite, modern web apps, and workflow/job management platforms. Prior experience with accounting software (e.g., Xero or MYOB) is a strong advantage.
Licence: Current, valid Australian Driver’s Licence.
Work Ethic: A self-starter who demonstrates initiative and is comfortable wearing multiple hats across office and workshop environments.

📌 Office & Administration Assistant Wodonga
🏢 De.mem-Stevco
📍 Wodonga