Capital Transport is Australia’s largest and fastest-growing Courier and Taxi Truck business, delivering tailored B2B transport and logistics solutions nationwide. We are seeking an experienced and customer-focused Customer Service Manager to lead our Customer Service Department and drive service excellence across the business. This is a fully office-based role, leading a busy call centre-style team in a fast-paced, customer-focused environment. Reporting directly to the State Manager, this role is ideal for a robust people leader who thrives in a KPI-driven setting and is passionate about delivering superior service outcomes. Why Join Us?
High Earning Potential: $80,000
$100,000 + Super + Incentives
Vibrant culture: Birthday celebrations, monthly catered lunches, Friday afternoon drinks and more
Progression: Career development opportunities including local and national exposure What You’ll Do Leadership & Team Management
Lead, coach and support the Customer Experience team to deliver high quality service
Act as the escalation point for complex client issues and complaints
Ensure new and existing staff are properly trained and supported
Manage performance, development reviews and conduct matters in line with HR guidance Customer Experience & Service Delivery




Ensure all customer calls and bookings are handled professionally and in line with SOPs
Maintain high service standards to minimise client decline
Ensure bookings are accurate, compliant and completed within required timeframes
Oversee the management of key clients and customised service agreements Performance & KPI Management
Monitor team performance against key KPIs such as call answer times, call handling time and booking accuracy
Analyse trends, address performance gaps and implement improvement strategies
Ensure service levels are maintained during peak and seasonal periods Skills and Experience
Proven experience leading customer service or call‑centre‑based teams
Strong understanding of KPI‑driven settings
Experience in transport, logistics or regulated service industries (highly regarded)
Excellent leadership, communication and stakeholder management skills
Strong analytical and reporting capability
Ability to manage performance, conduct and development conversations professionally
Full working rights in Australia Apply now and become part of a company that values excellence, supports your growth, and makes work enjoyable.

📌 Customer Service Manager Wingfield
🏢 Capital Transport
📍 Wingfield