Full time Permanent Associate Posted 27 Oct 2026 Description

BYD Narellan , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. Position Summary:

An exciting opportunity is available for an experienced

Workshop Controller

to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service. You will play a key role in supporting, coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery. Key Responsibilities: Workshop Controller Distribute job cards to technicians based on skill set, availability, and priorities Monitor job progress, repair quality,



and service timelines throughout the day Liaise with Parts team to ensure accurate information and job readiness Provide technical assistance and guidance to technicians as needed Ensure full compliance with health and safety policies and procedures Conduct quality checks and ensure adherence to manufacturer standards Support recruitment, onboarding and upskilling of technicians Report on technician efficiency, productivity, and workshop KPIs Qualifications: Education:

Diploma or higher in automotive or a related field. Training:

Received training in maintenance technology, management, etc. Wishlist Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician. Excellent customer service and relationship management skills. Solid workshop coordination and planning abilities. Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar. Ability to manage competing priorities in a busy workplace. Solid communication and problem-solving skills. Current driver's licence. Robust analysis, organization, business development and training capabilities Able to handle customer complaints Workshop Location: Gregory Hills You must be eligible to work in Australia

📌 Workshop Controller Sydney
🏢 Harmony New Energy Auto Pro Servicing
📍 Sydney