Transurban Group is seeking a Customer Specialist Support Advisor (Complaints) to resolve complex customer issues with empathy and timeliness. The role involves handling escalations via voice and email, investigating cases, and keeping customers updated on progress.
You will work with internal teams and external partners to implement fair outcomes. The position requires solid de-escalation skills, multi-tasking, and excellent written communication.
📌 Complaints Resolution Specialist Melbourne
🏢 Transurban Group
📍 Melbourne
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