We're looking for a friendly, customer-focused person to join our Fyshwick team as a Customer Service Representative.

You don't need industry experience to succeed in this role. If you enjoy helping people, have a positive attitude and are keen to learn, we'll provide the training and support you need to build a long-term career with us.

Kirby HVAC&R; is one of Australia's leading wholesalers in refrigeration and air conditioning. As part of the Beijer Ref Group, we're backed by a national network of 100+ branches and more than 800 employees. We're proud of our supportive culture, career opportunities and commitment to helping our people succeed.
Competitive salary + super
Overtime and call-out opportunities to boost your earnings
Incentive programs that reward team success
Structured training to build your knowledge
Opportunities to work across other branches and broaden your experience
Salary packaging, novated leasing and Maxxia rewards
Generous paid parental leave
A supportive team culture where everyone pitches in and has each other's backs
Access to experienced technical leaders
The stability and global opportunities of the Beijer Ref Group

What you'll be doing
Providing exceptional customer service at the counter, over the phone and via email.




Processing customer orders and supporting sales activities.
Building solid relationships with customers and helping them find the right solutions.
Picking, packing and dispatching customer orders.
Assisting with deliveries and day-to-day branch operations.
Supporting stock control and maintaining a secure, organised workplace.

Who we're looking for

You might come from retail, hospitality, administration, customer service, sales or another customer-facing role.

Most importantly, you:
Enjoy helping customers and creating positive experiences.
Communicate confidently and build rapport with a wide range of people.
Have a positive attitude and willingness to learn.
Are reliable, organised and take pride in your work.
Work well as part of a team.
Are comfortable using computers and learning recent systems.
Hold a current Australian Driver's Licence
A Forklift Licence is desirable but not essential, we can support you in obtaining one.

Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.

📌 Customer Service Representative Canberra
🏢 Kirby HVACandR
📍 Canberra