About the role:
The position is a full time senior reception role with leadership responsibilities. The successful candidate will:
Be the primary point of contact for patients
Manage appointments, registrations, billing, and Medicare claiming
Support the reception team and assist with day-to-day operations
Work closely with the Practice Manager on process improvements
Help maintain an efficient, professional, and patient-focused front desk
Support GPs, nurses, and other team members

Key responsibilities:
Welcome patients and provide helpful, professional service in person and over the phone.
Manage appointments, patient registrations and records accurately.
Support the smooth daily operation of the medical reception area.
Assist the reception team and help maintain an organised front desk.
Communicate clearly and respectfully with patients and colleagues.
Work closely with the PM on continuous improvement activities.
Process patient payments, billing and Medicare claims.
Handle correspondence and support the smooth running of a practice.
Work closely with reception colleagues, GPs, and Nurses.
Protect patient confidentiality and follow clinic policies and procedures.





· Provide a high standard of patient service

About you
More than 3 years' GP reception experience.
Proficiency using Best Practice and HotDoc
Experience with Medicare claiming, billing, and patient payments.
Leadership or supervisory experience.
Strong patient service and communication skills.
Ability to work effectively under pressure in a busy clinic.
Demonstrates initiative and a willingness to take on responsibility

Benefits
A supportive and friendly team setting
Prospects for professional development
The opportunity to take on greater responsibility and progress into a leadership role
A workplace that values initiative, teamwork and patient care

Employer questions

Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a medical receptionist?
How much notice are you required to give your current employer

How to apply
Please submit your resume and cover letter outlining your suitability.

📌 2ic Medical Receptionist Coburg (Australia)
🏢 Gordon and Bell Street Medical Centre
📍 Australia