BoyceisaleadingAustralianadvisoryfirmwithover50years'experiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigitalcapabilities,we'relookingforapassionateITprofessionalwhoenjoyssolvingproblems, helpingpeopleandmakingtechnologyaccessible.Ifyou'resomeonewhothrivesondeliveringgreatservice,enjoysvarietyinyourday,andwantstobepartofa collaborativeandsupportiveteam,we'dlovetohearfromyou.The OpportunityWeareseekingan ITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to-daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.Reportingtothe HeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.Thisroleisidealforsomeonewhoenjoysahands-onenvironment,valuesstrongcustomerservice,andwantstheopportunitytodeveloptheirtechnicalskillswhileworkingacrossabroadrangeoftechnologiesandbusinesssystems.What You'll Be DoingProvidingresponsivefirst-leveltechnicalsupporttoBoyceteammembersacrossmultiplelocationsManagingITsupportqueues,ticketingsystemsandinfrastructureinboxestoensuretimelyissueresolutionCoordinatingemployeeonboarding,offboardingandtechnologyprovisioningMaintainingandmanagingBoyce'sfleetoftechnologyassets,includinglaptops,accessoriesandequipmentSupportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenanceWorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen requiredAssistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe businessDeliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnologyContributingtotechnologyprojectsandcontinuousimprovementinitiativesHelpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology servicesWhat We're Looking ForYou'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.Essentialexperienceincludes:Experienceworkinginatechnologysupport,helpdeskorITsystemssupportroleWorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologiesStrongtroubleshootingandproblem-solvingskillsAbilitytomanagecompetingprioritiesandrespondeffectivelytosupportrequestsExcellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalwayStrongattentiontodetailandcommitmenttofollowingestablishedprocessesAproactiveapproachtoservicedeliveryandcontinuousimprovementAbilitytobuildpositiverelationshipswithinternalstakeholdersandexternalprovidersExperiencesupportinghybridandremoteworkenvironmentsExperiencewithITassetmanagementanddevicelifecyclemanagementKnowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironmentExperienceworkingalongsidethird-partyManagedServiceProvidersWhy Join BoyceJoinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50yearsWorkinacollaborativeteamwhereyourcontributionisvaluedandrecognisedGainexposuretoawiderangeoftechnologies,systemsandbusinessfunctionsAnattractiveremunerationpackagecommensuratewithyourqualificationsandexperienceOngoinglearning,developmentandcareergrowthopportunitiesAhighlycompetitiveparentalleaveofferingAnextensivewellbeingprogram,includingfivewellbeingdaysperyearandaccesstoourEmployeeAssistanceProgram(EAP)FlexibleworkingarrangementsandasupportiveteamenvironmentAvalues-drivenculturefocusedoncommunity,connectionandlong-termimpactBoyceiscommittedtobuildingadiverseandinclusiveculture.Weareproudtobeanequalopportunityemployerthatvaluesaninnovativeanddiverseworkplacewhereallcolleaguescanbetheirauthenticselves.Pleasenote thatrecruitmentagencysubmissionswillnotbeconsidered.Learn from experienced professionals.Work with brilliant clients who are doing excellent things for their community.Join a connected team that genuinely cares.
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📌 It Systems Support (Sydney)
🏢 Boyce Chartered Accountants
📍 Sydney