The Senior Consultant, Marketing Transformation supports clients in improving the effectiveness of their marketing and customer functions through operating model design, governance, process improvement, and capability uplift initiatives.The role contributes to marketing transformation engagements by conducting analysis, facilitating discovery activities, developing recommendations, and delivering defined workstreams.
Senior Consultants work closely with clients and multidisciplinary Credera teams to help translate business challenges into practical solutions that improve organisational performance and customer outcomes.The role combines consulting, problem solving, stakeholder engagement, and delivery execution.
It provides opportunities to develop expertise across marketing operations, content operations, governance, ways of working, organisational design, and transformation delivery while building trusted client relationships and consulting capability.Job DutiesBuild effective working relationships with client stakeholders across marketing, customer, digital, and operational teamsSupport stakeholder interviews, workshops, and discovery activitiesGather, analyse, and synthesise qualitative and quantitative information from multiple sourcesDocument current-state and future-state operating models, processes, governance structures, and ways of workingDevelop client-ready presentations, recommendations,



and transformation artefactsContribute to solving client challenges through structured analysis and problem solvingDeliver assigned workstreams with minimal supervisionMaintain a high standard of quality and professionalism in all client interactionsDelivery and executionDeliver defined workstreams or project components within agreed scope, quality, and timeline expectationsSupport marketing transformation initiatives involving operating model design, governance, workflow optimisation, organisational effectiveness, and capability upliftDevelop process maps, stakeholder assessments, operating model artefacts, and implementation plansMaintain project documentation, action logs, risks, issues, and status updatesParticipate in governance forums, project ceremonies, and delivery cadencesCollaborate effectively with consulting, experience design, martech, technology, and client teamsEscalate risks, issues, and dependencies in a timely mannerApply Credera methodologies, frameworks, and delivery standardsProduce high-quality analysis, recommendations, and client-facing deliverablesCommercial and business contributionSupport proposal development activities through research, analysis, and content creationContribute to development of reusable assets, templates, and intellectual propertyIdentify client challenges, opportunities,



and emerging needs and share insights with engagement leadersSupport thought leadership and capability development activities within the practiceContribute to business growth through delivery excellence and strong client relationshipsMaintain utilisation and delivery expectations aligned to role requirementsPeople leadership and developmentSupport and mentor Consultants and Analysts through day-to-day project activitiesShare knowledge, tools, frameworks, and delivery approaches with team membersContribute to a positive, collaborative, and inclusive team cultureParticipate in practice learning, capability development, and community activitiesSeek and apply feedback to continuously improve consulting and leadership capabilityKnowledge and skillsUnderstanding of marketing operating models, governance, and business process improvementUnderstanding of organisational design, transformation delivery, and change adoption conceptsStrong analytical and problem-solving capabilityAbility to structure information and communicate findings clearlyEffective stakeholder engagement and relationship-building skillsStrong written communication and presentation development skillsAbility to work independently within a defined workstreamStrong organisational and delivery management skillsAbility to balance multiple priorities and deadlinesProficiency in Microsoft PowerPoint, Excel, and cooperative delivery toolsEducation and experienceExperience in consulting, transformation, marketing operations, business analysis, or a related fieldExperience supporting projects involving operating model design, process improvement, governance, or organisational changeExperience working within multidisciplinary project teamsFamiliarity with marketing, customer, digital, or operational functions preferredBachelor's degree or equivalent professional experience
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📌 Senior Consultant, Marketing Transformation (Melbourne)
🏢 Credera
📍 Melbourne