The Community Services Partner is responsible for coordinating safe, person-centred services that align with each individual's needs, preferences, and goals.
Working collaboratively with NDIS participants, aged care clients, and their families, they plan, monitor, and review supports to ensure high-quality outcomes while promoting and safeguarding each person's rights, dignity, privacy, independence, informed choice, cultural identity, and qualified boundaries.
Key responsibilities
Complete intake, assessments, care and service planning, reviews and other client-related documentation
Develop and review individualised care and support plans that reflect assessed needs, goals, preferences, funding and service agreements with clear instructions for support workers
Maintain regular contact and monitor service quality, safety, satisfaction and progress towards the individuals goals
Respond to changing needs, incidents, hospital admissions and service disruptions
With consent, liaise with families, representatives, professionals and external providers, coordinating referrals or specialist advice where required
Escalate unmet needs, service gaps, funding concerns and significant risks
Liaise with Service Delivery Coordinator to address client and service-related concerns, manage risks and work to improve participant outcomes
Participate in rotating on-call roster
About you
Able to work collaboratively with co-workers, work autonomously and liaise with both internal and external stakeholder
Understanding of both the NDIS & Aged Care Standards & Code of Conduct
Ability to coordinate client intake, referrals,



service delivery, identify change in client needs or emerging risks and elevate concerns
Solid communication and relationship-building skills
Ability to monitor quality of care and services, maintain accurate client records and work within required timeframes
Current NDIS Worker Screening Clearance
Current Working with Children/Blue Card
Current First Aid & CPR certificate
Current and valid Australian Drivers Licence
Reliable, registered vehicle
Current and valid Comprehensive Car Insurance
Certificate III Individual Support in Disability desirable or willing to obtain within 12 months of commencement date
Current registration with the Australian Health Practitioner Regulation Agency (AHPRA), where applicable
Any other licence, clearance, registration, qualification or standard credential reasonably required by law, a regulatory authority or the inherent requirements of the position
What we Offer
At CareFirst Community, we believe in creating a supportive and inclusive workplace where our employees thrive.
We offer a range of benefits designed to support your wellbeing and professional development, including:
Flexible working arrangements that support work-life balance
A supportive and collaborative team environment where your contributions are valued
Opportunities for professional development and skills enhancement
Access to employee assistance programmes and wellbeing initiatives
A workplace culture that prioritises respect, inclusivity and community service
Competitive remuneration in line with industry standards
#J-*****-Ljbffr

📌 Community Services Partner (North Mackay)
🏢 CareFirst Community
📍 North Mackay