Blackhawk Network is seeking an APAC Customer Experience & Support Lead in Melbourne to drive day-to-day service delivery, SLAs and KPIs across multi-channel contact centres.
You will collaborate with cross-functional teams globally to ensure a consistent, seamless experience for customers and partners.The role emphasizes ownership, continuous improvement, and balancing customer satisfaction with costs, while adapting to recent products and systems.
Some interstate travel may be required.
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📌 Apac Cx & Support Lead — Elevate Customer Experience (Melbourne)
🏢 Blackhawk Network
📍 Melbourne
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