Be the welcoming face of a community that makes a difference
Tabulam and Templer Homes for the Aged (TTHA) has been caring for older Australians for over 50 years.
As a trusted not-for-profit aged care provider, we offer Residential Aged Care, Home Care, Independent Living and Volunteer Services.
Located in Bayswater, TTHA proudly supports a culturally and linguistically diverse community, with strong historical ties to Melbourne's German community.
We are committed to providing exceptional care, dignity and respect to every resident and client we serve.
We are seeking an organised, professional and people-focused Receptionist to join our team and become the first point of contact for residents, families, visitors, contractors and staff.
About the Role
This is a busy and rewarding front-of-house position where no two days are the same.
As the face of the organisation, you will create a welcoming experience for everyone entering our home while providing high-quality administrative support across the business.
You will build meaningful relationships with residents and their families while ensuring our reception area operates smoothly and efficiently.
Key Responsibilities:
Welcome residents, families, visitors and contractors in a warm and professional mannerManage incoming telephone calls and enquiriesAssist residents, families and prospective residents with general enquiriesCoordinate mail, courier deliveries and distributionProcess payments and maintain accurate recordsMaintain electronic and hard-copy filing systemsPrepare correspondence, notices, memos and facility communicationsOrder office supplies and manage stationery stock levelsAssist with meetings, events and community activitiesSupport admissions, administration and operational teams as requiredManage compliments, feedback and general enquiries with professionalism and empathyAssist with roster administration and data entry when requiredEnsure reception,



visitor management and administrative processes remain compliant and up to date
About You
You are a compassionate, organised and customer-focused professional who enjoys building genuine connections with people.
You understand the importance of creating a positive first impression and can confidently manage competing priorities in a busy environment.
You will bring:
Previous experience in reception, administration or customer service rolesOutstanding communication and interpersonal skillsStrong organisational and time management abilitiesA high level of attention to detailIntermediate Microsoft Office skills including Word, Excel and OutlookThe ability to work independently and as part of a teamInitiative and problem-solving skillsA friendly and professional telephone mannerReliability, punctuality and a strong work ethicAn empathetic and respectful approach when working with older people and their familiesPrevious experience in aged care, health care or community servicesKnowledge of aged care funding, admissions or compliance processesExperience using aged care software, CRM systems or rostering platformsCanva or digital communications experienceAbility to speak a second language, particularly a European language
Why Join TTHA?
Make a genuine difference in the lives of older people every dayJoin a supportive and inclusive team environmentWork within a respected not-for-profit organisationSalary Packaging benefits availableCompetitive remunerationTraining, education and career development opportunitiesFree on-site parkingOpportunity to build meaningful relationships within a close-knit community
Requirements
The successful applicant will be required to comply with all aged care regulatory and organisational requirements, including infection prevention and control measures, mandatory screening requirements and vaccination obligations where applicable.
If you are passionate about customer service, enjoy working with people, and are looking for a rewarding role within a caring aged care community, we would love to hear from you.
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📌 Receptionist (Melbourne)
🏢 Tabulam & Templer Homes for the Aged
📍 Melbourne