$*****/hr + penalties | Temp-to-perm opportunity
Monday to Friday | 7:00am 3:00pm roster
Varied role combining customer service, dispatch, sales, and inventory coordination
About the Client
Our client supplies a comprehensive range of civil construction and infrastructure products, including drainage, geosynthetics, erosion control and road safety solutions, supporting projects across civil construction, mining and infrastructure sectors.
About the Position
We are seeking an experienced Customer Service / Dispatch Officer to join a busy operations team in Torrington.
This role combines customer service, dispatch coordination, inventory management, and sales administration, making it ideal for someone who enjoys a fast-paced environment and working closely with customers and transport providers.
You will play a key role in ensuring deliveries are scheduled efficiently, inventory is accurately managed, and customers receive a high level of service throughout the order process.
Key Responsibilities
Coordinate inbound and outbound transport deliveries
Maintain and update daily transport schedules and delivery records
Liaise with customers to confirm delivery dates and times
Manage freight cost and charge tracking spreadsheets
Receive and process inbound stock deliveries




Conduct regular stock counts and inventory checks
Prepare quotes, process sales orders, and coordinate deliveries
Source and purchase non-stock items as required
Assist with counter sales and walk-in customer enquiries
Respond to customer phone and email enquiries
Support warehouse housekeeping and stock presentation
Skills and Experience Required
Previous experience in customer service, dispatch, or logistics coordination
Experience within a trade, industrial, transport, or blue-collar environment
Strong communication and customer service skills
Excellent organisational and time management abilities
Robust sales, negotiation, and relationship-building skills
High attention to detail and accuracy
Proficiency with Microsoft Excel and Microsoft Office applications
Ability to manage multiple priorities in a busy environment
Current Driver's Licence and reliable transport
Ability to pass a pre-employment Drug & Alcohol test
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued.
As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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📌 Customer Service/Dispatch Officer (Toowoomba)
🏢 Workpac Group
📍 Toowoomba