Lead Daily Operations.
Support a High-Performing Team.
Deliver Exceptional Service.
We'relooking for a hands-on, customer-focused Branch Manager to coordinate the preparation, delivery, and collection of our vehicle fleet.You'lllead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.
About Compass
Since ****, Compass has been the market leader in accident replacement vehicles.
Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other.
We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion– to deliver outstanding service the waywe'dwant to be treated
Courage– to be empowered and make informed decisions
Can Do– a proactive mindset focused on solving problems and improving
Trust– to be counted on to do the right thing in all relationships
WhatYou'llBe Doing
You'llmanage branch operations, lead your team, and oversee day-to-day vehiclelogisticsand customer delivery, including:
Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
Managing daily workflows and supporting your team's performance
Providing hands-on support to ensure vehicles are cleaned and ready for delivery
Leading by example in customer service and issue resolution
Completing branch reports and documentation accurately and on time
Conducting vehicle inspections and ensuring all vehicles meet Compass standards
Collaborating with the Senior Branch Manager toidentifyopportunities for improvement
Ensuring safety, compliance, and cleanliness across the branch
WhatYou'llBring
2+ years in a face-to-face customer service role
Previousexperience managing or leading a small team (preferred)
Solid communication,logistics, and problem-solving skills
High levelof computer literacy and confidence using multiple systems




Strong administration and time management ability
Experience in the rental, fleet, or vehicle industry (advantageous)
Understanding oflogisticsin the motor trade, smash repair, or dealerships (ideal but not essential)
Why Join Compass
Competitive salary packagecommensuratewith your experience.
12 weeks paid parental leave
Employee Assistance Program (EAP) – free, confidential support
"Make a Difference Leave" – a paid day to volunteer in the community
Dedicated learning and development days
Rewards and recognition programs
Supportive and collaborative workplace culture
We value diversity and encourage applications from people of all backgrounds.
Compass are an established leader in accident management and vehicle hire services in Australia.
Formed in ****, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.
Compass are an established leader in accident management and vehicle hire services in Australia.
Formed in ****, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.
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📌 Branch Manager (Melbourne)
🏢 Compasscorp
📍 Melbourne