At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
We're one of Australia's leading pest control and hygiene companies, with a strong national presence and a reputation built on great service, trusted solutions and long-term customer relationships.
As our business continues to grow, we're looking for confident, commercially minded people to join ourCanberra Contact Centre team in Fyshwickand help us convert opportunities, retain customers and deliver a great customer experience.
Contact Centre Sales & Retention Consultant
About Flick Anticimex
At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
We're one of Australia's leading pest control and hygiene companies, with a strong national presence and a reputation built on great service, trusted solutions and long-term customer relationships.
As our business continues to grow, we're looking for confident, commercially minded people to join ourCanberra Contact Centre team in Fyshwickand help us convert opportunities, retain customers and deliver a great customer experience.
The Opportunity
This isn't your typical customer service role.
We're looking forSales & Retention Consultantswho are confident on the phone, comfortable working towards targets and know how to turn a conversation into a positive commercial outcome.
You'll speak with new and existing Flick customers, understand what they need, recommend the right solution and confidently ask for the sale.
You'll also work with customers who may be considering leaving Flick, taking the time to understand their concerns, overcome objections and find solutions that keep their business with us.
If you enjoy talking to people, love achieving targets and get satisfaction from closing a sale or saving a customer, this could be a great fit.




What You'll Be Doing
Handling inbound and outbound customer calls
Identifying customer needs and recommending the right Flick services
Converting enquiries into sales and confirmed bookings
Providing accurate quotations and confidently closing opportunities
Speaking with existing customers to support retention and reduce cancellations
Understanding customer concerns and using effective objection handling
Identifying opportunities to upsell or cross-sell appropriate services
Building rapport and creating positive customer experiences
Following up leads and opportunities
Maintaining accurate customer records and account notes
Working towards individual and teamsales, retention and customer experience KPIs
Working closely with internal teams to ensure a smooth customer experience
What We're Looking For
We're looking for people with a genuinesales and retention mindset.
You'll ideally have:
Previous experience insales, retention or a target-driven contact centre
Confidence speaking with customers over the phone
Strong sales instincts and the ability to recognise opportunities
Experience handling objections and difficult customer conversations
A natural ability to build rapport and understand customer needs
Motivation to achieve KPIs and performance targets
Resilience and confidence when dealing with rejection
Strong communication and listening skills
Good computer skills and attention to detail




A positive, proactive attitude and willingness to learn
Experience withincontact centres, telesales, retention, insurance, telecommunications, utilities, finance or other KPI-driven sales environmentswould be highly regarded.
Why Join Flick?
Full-time permanent opportunity
Monday to Friday roster
Office-based role inFyshwick
Competitive salary package
Commission opportunities
Comprehensive onboarding and product training
Ongoing sales coaching and support from experienced leaders
Genuine opportunities to grow your career within a national business
Supportive and collaborative team environment
Employee rewards and recognition
Employee discounts on Flick services
Join a trusted Australian business with over 100 years of history
What Success Looks Like
Success in this role is about more than simply answering calls.
You'll be someone who can listen to what a customer needs, build trust quickly and confidently guide the conversation towards an outcome.
You'll be comfortable asking for the sale, overcoming objections and finding solutions that encourage customers to stay with Flick.
You'll be motivated by results, enjoy seeing your numbers improve and take pride in delivering a excellent customer experience at the same time.
Role Details
Full-time permanent position
Fyshwick, Canberra
Monday to Friday
Office-based Contact Centre
Focused specifically onSales & Retention
Commission opportunities available
If you're a confident communicator who enjoys sales, thrives on targets and knows how to turn customer conversations into results,we want to hear from you.
Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.
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📌 Contact Centre Sales & Retention Consultant (Canberra)
🏢 Flick Anticimex
📍 Canberra