About GoodMind

GoodMind is a clinician-led mental health service delivering Esketamine (Spravato®) treatment for patients with treatment-resistant depression. We operate a network of accredited treatment clinics across Australia, working in close collaboration with referring psychiatrists and GPs to deliver secure, structured, evidence-based care.

The role

We're a growing healthcare start-up, and we're after someone with a nursing or relevant clinical background who's ready for a change of pace. As a patient care coordinator, you'll be the friendly voice on the phone, having conversations with patients, understanding what they need, and connecting them with the right next step. We are looking for someone with an ability to build a rapport with our patients and who knows how to talk to patients when they're stressed or unsure.

What you'll actually be doing
Calling and following up with leads/patients, understanding their situation, and guiding them toward the right service
Building rapport quickly




Keeping accurate notes and updates in our CRM
Working closely with the founders early on, so your feedback actually shapes how the team runs
Pitching in wherever needed - this is a start-up, so some weeks look different to others

Who we're looking for
You're an AHPRA registered clinician - Nurses and Pharmacists are a bonus!
Friendly and warm on the phone
Tech-savvy - comfortable picking up current systems and tools
Genuinely willing to learn

What's in it for you
Competitive remuneration
Hybrid work structure with three days in the office, and adaptable on the rest
Genuine growth path - join early and grow with us into a senior BD, account management, or team lead role as we scale
Work with a small team of ex-Eucalyptus, ex-Mosh, ex-Bain genuine, nice people!
A team that gets your background

📌 Patient Engagement Associate Sydney (Australia)
🏢 GoodMind Therapeutics
📍 Australia