Since ****, Migration Downunder has helped people build their lives in Australia. Our clients include skilled professionals, tradespeople, students and families, as well as Australian and overseas businesses of all sizes with their workforce mobility requirements.
Our advisers and lawyers, based across our Sydney and Melbourne offices, work on skilled and employer sponsored visas, partner and family visas, citizenship and reviews of visa refusals and cancellations.
A granted visa can reunite a family or help a business bring in the skills it needs. As our Practice Manager, you'll keep the practice running smoothly, enabling our advisers and lawyers to deliver those outcomes for our clients. We value professionalism, work-life balance and a supportive team culture.
The role
We're looking for an experienced Office/Practice Manager to run the operations of our practice. You'll report to the Managing Director and Principal Lawyer and lead our Office Coordinator.
This is a hands on role. You'll own our administration, billing, systems and office operations, and you'll do much of the work yourself, including daily payment reconciliation in Xero, client account transfers, monthly billing and reporting to leadership. You'll coach the Office Coordinator, review their work and step in during leave and busy periods.
You'll work with clients, advisers, lawyers and suppliers and adjust your approach to each of them. The role suits someone who enjoys people as much as process and stays calm when priorities change.
What you'll do
Run the daily operations of the practice across our migration, legal and administration teams




Turn leadership decisions into practical actions and see them through
Act as the central point of coordination between leadership, the team and clients, ensuring clear communication, timely follow up and resolution of operational issues
Lead and coach the Office Coordinator, delegate routine work and review it for accuracy
Own cost agreements, invoicing, receipting and follow up of outstanding accounts
Reconcile daily payments in Xero and prepare transfers from the client account to the office account in line with our trust account procedures
Monitor monthly billing and team productivity, prepare weekly and monthly reports for leadership and contribute to budgets and targets
Give leadership clear visibility of the practice's performance, emerging risks and priorities, bringing recommendations and solutions alongside issues
Own our practice procedures and the use of Migration Manager, and fix process gaps when they appear
Proactively identify bottlenecks, recurring errors and service gaps, implement practical improvements and review whether they are working
Oversee IT support, office operations, workplace safety and onboarding logistics for new staff
Maintain oversight of key operational obligations, renewals and compliance deadlines,



ensuring records are current and required actions are completed
Review and approve newsletters and social media content prepared by the Office Coordinator
Plan practice wide events such as shutdown periods and coordinate our response to disruptions such as system outages
Manage special projects alongside daily work
What you'll bring
Previous experience in managing the operations of a professional services practice, such as a law, migration or accounting firm
Experience leading and developing at least one administrative staff member
Hands on billing experience, including invoicing, receipting, follow up of outstanding accounts and reconciliation
Excellent written and spoken English, including with clients in difficult situations
Confidence using practice management, accounting and database systems
Discretion with confidential client and financial information
Experience in a legal or migration practice
Experience with Xero, Migration Manager or trust account procedures
Experience coordinating newsletters, social media or events
Experience working across more than one office
Flexible working, with a mix of office and work from home
Paid birthday leave
A paid self indulgence day each quarter
Team events and time to connect with colleagues across both offices
Career development and the chance to shape how the practice runs
A diverse and supportive team in an ethical practice
This position is based in Sydney with occasional travel to our Melbourne office. Some flexibility in working hours may be needed to meet business or client needs.
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📌 Practice Manager (Sydney)
🏢 Migration Downunder
📍 Sydney