About the role
Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to join our team on a full-time basis in Blackburn, VIC.
This is a critical leadership position that oversees the daily operations of our automotive service workshop, ensuring optimal efficiency, quality, and customer satisfaction.
As Workshop Controller, you will be responsible for managing workshop staff, coordinating service schedules, maintaining safety standards, and driving operational excellence across all service and maintenance activities.
What you'll be doing
Manage and supervise workshop staff, including technicians, apprentices, and support personnel, ensuring professional development and performance management
Schedule and coordinate vehicle servicing, repairs, and maintenance work to ensure efficient workflow and timely customer delivery
Monitor workshop safety standards and compliance with relevant regulations, workplace health and safety requirements, and company policies
Oversee quality control processes to ensure all work meets manufacturer specifications and customer expectations
Manage workshop resources, including tools, equipment, parts inventory, and facilities maintenance
Liaise between service advisors, technicians, and customers to resolve service issues and ensure clear communication
Maintain accurate workshop records, job tracking systems, and performance metrics
Analyse workshop performance data and implement continuous improvement initiatives to enhance productivity and profitability
Ensure compliance with warranty requirements and manufacturer guidelines across all service work
Coordinate staff training and development programmes to maintain technical competency and industry standards
What we're looking for
Proven experience working in an automotive workshop environment, with at least 3-5 years in a supervisory or management role
Strong knowledge of vehicle servicing,



maintenance procedures, and automotive repair processes
Excellent leadership and people management skills with the ability to motivate and develop team members
Demonstrated experience in scheduling, resource planning, and workflow optimisation
Knowledge of workshop management systems and automotive diagnostic tools
Sound understanding of health and safety requirements specific to automotive workshops
Strong communication and interpersonal skills with the ability to liaise effectively with staff, management, and customers
Attention to detail and strong organisational abilities
Problem-solving capability with a proactive approach to operational challenges
Current driver's license and willingness to test drive vehicles as required
Desirable: Experience with Kia, Nissan, or GWM vehicles; familiarity with automotive industry software systems; or relevant qualifications in automotive management
About us
Blackburn Kia, Nissan & GWM is a leading automotive dealership committed to providing exceptional service and quality vehicles to our customers.
We represent multiple premium automotive brands and pride ourselves on maintaining the highest standards of customer care and workshop excellence.
Our team is dedicated to delivering outstanding service experiences and building long‐term relationships with our customers through professionalism, reliability, and expertise.
What we offer
We offer a competitive remuneration package commensurate with experience and qualifications.
Benefits include opportunities for professional development and training within the automotive industry, a supportive team setting, and the chance to work with leading automotive brands.
We are committed to fostering a positive workplace culture that values teamwork, safety, and continuous improvement.
We encourage applications from all candidates and welcome conversations about how we can support your success in this role.
#J-*****-Ljbffr

📌 Workshop Controller (Melbourne)
🏢 Blackburn Kia, Nissan & GWM
📍 Melbourne