Approachable manager, supportive team and exciting projects in the pipeline
Sydney CBD.
Onsite work.
Free parking
Work for a Global Manufacturing company
About the role
As a first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be:
Provide Level 1 desktop support to hundreds of end-users
Support users face-to-face, on the phone and remotely
Manage user accounts, onboarding and access requests to different systems
Troubleshoot issues across
Windows OS, Microsoft 365, Entra ID, Intune, Autopilot,
and additional Hardware, Software and Applications.
Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
Maintain hardware and software
asset management
records




Support executive users with a high level of professionalism
Follow global IT processes while taking ownership of incidents from start to finish
What you'll bring
1-2+ years' Desktop Support experience in a corporate workplace.
Excellent customer service and communication skills.
A proactive mindset with the ability to investigate and resolve issues independently.
SOE deployment or desktop rollout experience is highly regarded.
What's in it for you
Work for a well-known global manufacturing company
Gain exposure to enterprise technologies and global IT operations.
Join a supportive, collaborative team that values ownership and initiative.
Long term contract with possibility to extend or become permanent
Career development opportunities
Nice Sydney CBD office.
Free onsite parking
#J-*****-Ljbffr

📌 Level 1 It Support Engineer (Sydney)
🏢 AC3
📍 Sydney