AFCA is seeking a Manager, Dispute Resolution (Scams) to lead a team resolving complex scam complaints.
This hybrid role combines leadership, investigative oversight and critical consumer protection work within Australia's financial ombudsman framework.
You'll guide a team of Dispute Resolution Specialists, champion fair outcomes, and advance the Scams Dispute Resolution function while ensuring wellbeing and accountability across the team.
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📌 Lead Scam Dispute Resolution Team (Sydney)
🏢 AFCA
📍 Sydney