AFCA is building a new Australian Scams Ombudsman team and seeks an Assessment Specialist to join from January ****.
You will conduct the first assessment of scam complaints, determine jurisdiction under the Scams Prevention Framework, and triage cases for the right team with a transparent handover.
In this role you will provide a compassionate, trauma-informed experience, weigh urgency and harm, and help uncover systemic issues to improve protections for consumers and small businesses within AFCA's
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📌 Scams Prevention: Assessment Specialist (Sydney)
🏢 AFCA
📍 Sydney