Student Support Officer - Term ****** Start
Posted: 29/10/2026
Closing Date: 27/11/2026
Job Type: Full Time - Permanent
Location: Strathpine
Job Category: The BUSY School
Support Students to Thrive in Education and Life
The BUSY School is seeking a passionate and proactive Student Support Officer to join The BUSY School Online (TBSO) team.
This is more than a support role.
It's an opportunity to build trusted relationships with young people, support their wellbeing and engagement, and help them overcome barriers to education.
Working closely with students, teachers and support staff, you'll play a key role in promoting student participation, attendance, wellbeing and successful educational outcomes in an online learning environment.
As part of a dedicated and supportive team, you'll contribute to creating a positive and inclusive learning experience where students feel connected, supported and empowered to achieve their goals.
About The BUSY School
The BUSY School is part of The BUSY Group, a not-for-profit organisation with nearly 50 years' experience as a community partner delivering employment services, vocational education and training, apprenticeships, mentoring, Inclusive Employment Support and allied health services.
We are a growing independent Special Assistance School with campuses across Queensland and New Zealand, providing an alternative program for Year 11 and 12 students who are disengaged or at risk of disengaging from education.
Each campus provides a supportive, safe learning environment and unique education model combining:
Individualised education and wellbeing support
Vocational Education and Training (VET)
Real-world work experience opportunities
School-based apprenticeships and traineeships
Career pathway planning and employment connections




Our team works alongside students to provide wrap-around support that helps them complete their secondary schooling, achieve their goals and transition successfully into employment, further training or higher education.
About this Opportunity
As a Student Support Officer, you will work closely with students and school staff to support engagement, attendance, wellbeing and participation in learning.
You will play an key role in identifying barriers to education and implementing strategies that help students remain connected to their studies and future pathways.
Full Time, permanent role
52 weeks per annum, 4 weeks annual leave
Commencing Term 1 - 18 January ****.
Key Focus Areas
Supporting student attendance, engagement and participation during online lessons
Supporting student onboarding and successful participation in online learning
Building positive relationships with students, families and caregivers
Collaborating with teachers, learning support and wellbeing to remove barriers to learning and engagement
Providing initial wellbeing and pastoral support to students
Maintaining accurate student records, case notes and engagement data
Participating in case management and intervention planning activities
Contributing to a safe, positive and inclusive school culture aligned with child safety principles
Why Join The BUSY School?
Make a genuine difference in the lives of young people
Join a supportive and collaborative school team
Build meaningful relationships with students and families




Access salary packaging and employee benefits
Professional development and growth opportunities opportunities
Be part of a purpose-driven organisation focused on education, employment and opportunity
Join an innovative and growing online education model committed to improving outcomes for young people
Desired Skills and Experience
About You
To be successful in this role, you will have:
Experience working in youth support, education, community services, wellbeing, counselling or a related field
A genuine passion for supporting young people to achieve positive outcomes
Strong interpersonal and relationship-building skills
Excellent communication and stakeholder engagement abilities
The ability to manage competing priorities and work collaboratively within a multidisciplinary team
Strong computer, administrative and data management skills
Experience supporting young people facing educational, social or personal barriers will be highly regarded
A current Working with Children Blue Card (or ability to obtain)
This role will actively commence recruitment from the date of advertisement.
The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
The appointment of successful applicants will be subject to satisfactory employment screening, including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations Peoples, people from culturally diverse backgrounds and people with disabilities.
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📌 Student Support Officer - Term 1 2027 Start (Queensland)
🏢 The BUSY Group
📍 Queensland