Queensland Fertility Group (QFG) | Mackay, QLD
Part-Time Fixed-Term Contract | Maternity Leave Cover
Help create healthy families while delivering exceptional patient care and service.
At
Queensland Fertility Group (QFG)
, part of the Virtus Health network, we're dedicated to helping people create healthy families.
Every day, our teams support patients through one of the most important and emotional journeys of their lives. As an Administration Officer, you'll play a vital role in creating a welcoming, skilled and supportive experience for every patient who interacts with our clinic.
We are seeking a compassionate, organised and customer-focused
Administration Officer
to join our Mackay clinic on a part-time fixed-term contract to cover a period of maternity leave.
Why Join QFG?
Meaningful work supporting patients on their fertility journey
Supportive and collaborative clinic culture
Diverse role combining patient service, administration and healthcare support
Opportunity to develop specialist healthcare administration experience
Work with a respected leader in fertility and reproductive healthcare
Be part of a purpose-driven organisation helping people create healthy families
About the Role
This is much more than a reception or administration role.
You will be a key point of contact for patients, specialists and healthcare professionals, providing exceptional customer service while supporting the efficient operation of the clinic.
Working closely with nurses, patient care coordinators, counsellors and specialists, you'll assist with patient administration, appointment coordination, patient enquiries and clinic operations while maintaining the highest standards of professionalism, confidentiality and care.




Key Responsibilities
Deliver exceptional patient service face-to-face, over the phone and via email
Manage patient registrations and maintain accurate patient records
Schedule and confirm appointments, education sessions and counselling appointments
Handle patient enquiries in a prompt, professional and compassionate manner
Process payments, refunds and patient financial enquiries
Support the administration of genetic material transport and disposal requests
Assist with the release of medical records and patient documentation
Maintain clinic records, databases and filing systems
Liaise with clinical and administrative teams to support efficient patient care
Support general clinic administration and operational activities
Maintain a welcoming and professional clinic environment
About You
We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.
Previous administration or customer service experience
Excellent communication and interpersonal skills
Strong organisational and time management skills
High attention to detail and accuracy
Strong computer literacy and confidence using multiple systems
Ability to manage competing priorities in a busy environment
Commitment to professionalism, confidentiality and patient care
Highly Regarded




Experience in healthcare, medical or specialist practice administration
Knowledge of Medicare and private health billing processes
Understanding of patient confidentiality and medical record management
Certificate III in Health Administration or similar qualification
Previous fertility, women's health or healthcare experience
What Will Help You Thrive?
You will be:
Warm, professional and approachable
Patient-focused and empathetic
Organised and reliable
Comfortable working in a fast-paced environment
A team player who enjoys supporting colleagues
Committed to delivering exceptional customer experiences
About Queensland Fertility Group
Queensland Fertility Group is one of Australia's leading fertility providers and proudly part of the Virtus Health network.
Our specialists, scientists, nurses, counsellors and support teams work together to provide world-class fertility care while supporting patients through one of life's most important journeys.
Our Commitment to Inclusion
At Virtus Health, we believe our strength comes from our people and the diverse experiences they bring.
We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive. We welcome applications from people of all backgrounds, cultures, genders, ages, abilities and experiences.
Please note that while we appreciate all applications, only shortlisted candidates will be contacted.
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📌 Administration Officer (North Mackay)
🏢 Queensland Fertility Group
📍 North Mackay